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Kilmarnock hotel

ta-ratings-img(617 reviews)

Close to central Kilmarnock, west coast ferry services and the Burns Monument Centre

Hotel FacilitiesSee all

Free parking

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Family rooms

Close to central Kilmarnock, west coast ferry services and the Burns Monument Centre

Exterior of Premier Inn Kilmarnock

Location

Moorfield Roundabout, Annandale, Kilmarnock

KA1 2RS

Sat Nav Directions:KA1 2RS
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Directions:

Transport and local information:

  • Glasgow 22 miles

  • Ayr Racecourse 15 miles

  • Loudoun Castle Theme Park 5 miles

  • Prestwick Airport 12 miles

Parking at Premier Inn Kilmarnock hotel

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities

Restaurant

Cookhouse and Pub
Breakfast

Reviews for Premier Inn Kilmarnock hotel

1-2 of 617 reviews

"Exemplary customer service."
The room was as expected: clean and airy. The customer service was outstanding. Visiting the local hospital from the Isle of Arran, I was unsure about how many nights to book. After one night it looked as though the ferry home might be cancelled. Looking to book two more nights, I had difficulties doing it online. The person on reception was called Angela. She did the booking for me. I won't bore anybody with the details but she encountered some issues with my request. Not only did she get stuck in to resolve them, she worked at it until I not only had a room but a favourable price too, without having to change rooms for the third night. This is an employee who is not satisfied with the extra mile. She brought goodwill, determination and intelligence to the task, even though she knew that I may have to cancel one or both of those nights. In the end, I cancelled night three. After all her work, she was even gracious about that. I worked 20 years in education and 10 in retail. In my experience, that standard of professionalism is not the norm. I was seriously impressed and I hope she sees this review and takes it as a "thank you".
"Great Staff Let Down by a Tired Product"
Stayed for one night and, unfortunately, this was probably my poorest Premier Inn experience to date. The staff were the highlight — warm, welcoming, and genuinely accommodating. I actually felt sorry for them, as they’re clearly doing their best while having to deal with guests disappointed by the state of the property. The product itself is very tired and worn, and it’s clear that the hotel is in urgent need of refurbishment. This just doesn’t reflect the consistency and quality Premier Inn is known for — particularly when it comes to comfort and quality of sleep, neither of which were delivered here. Come on, Premier Inn — this property needs attention to bring it back in line with your usual standards.
"Enjoyed our visit."
The room was fine. We slept well and the beds were comfortable. Staff were friendly and helpful. We were lucky enough to visit in a heatwave and the outside garden patio/play area was a great suntrap, perfect for drinking beer and getting some sun but with one issue : the garden furniture is very old, decrepit and in places rotted. My wife lost a beer when I sat down and everything moved. The staff kindly replaced it. Whilst it was amusing watching other customers deal with these very unstable tables and chairs and having the same issues as us, there could be more serious issues if someone became injured from a collapse of this furniture, possibly even with liability issues... Food wise, an average offering from this type of hotel. Unlimited breakfast was good and set us up for the day. The two women running breakfast did their job very well and everything ran like clockwork. I would be very happy to visit again.
"Slightly disappointed but still good value"
A very convenient and easy location for an overnight visit. The road noise was minimal considering the location near a roundabout. The building interior is perhaps needing a refresh and the room was very bland. The lack of a second armchair in the double room despite plenty of space was disappointing. Overall it was good value but the breakfast was a bit tasteless compared to other Premier Inns we've stayed at. The Haddock and chips in the evening compensated, the fish was excellent and the chips great with the skins on.
"Loud doors for early hours and No phone signal"
Great beds as always for a premier inn, the tv worked and we really enjoyed the bath and shower. However our room smelled of damp and the corridor doors were very loud starting at 4am! No phone signal and very poor WiFi without upgrading made communication so tricky and ment we couldn’t even make phone calls without experiencing issues.

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Hotel contact information

Phone: 0333 003 1747