Lisburn hotel

Restaurant disaster.... arrived 4pm Friday afternoon 5th to a slow check in. Told kitchen was busy and only booking left would be 8.15pm. Took this booking and settled in room. 2 adults and 2 children room was small but clean. at 6.30/7pm knock to our door from member of staff to inform us problem in kitchen and they would only be serving pizzas. If we wanted to book another restaurant and cancel that was fine just ring reception and they would book us in somewhere else. Rang reception 4 times nobody answered. We called down to reception when going out after finding somewhere online ourselves and I asked the receptionist how this would work now as I had prepaid our meals. She responded 'Do you want it refunded' she said it would be back in my account the following day.I haven't received refund yet but following this up. Breakfast the following morning was a disaster and badly run. we arrived down at 7.30 shown to table and left to it. At 7.50 I asked a waitress to take our order we were attending an event which started at 9am, at 8.20 I asked waitress could we leave the breakfast as we can't wait any longer for it. she said the fire alarm had gone off because toaster was too high and switched the gas off in kitchen ao chef was having bother boiling an egg. We received our lukewarm breakfast 5 mins later which we barely ate and left. I will never go back to this hotel it out a really downer on our trip. I've stayed in alot of premier inn hotels and not experienced anything like this.

Beautiful upgraded rooms and comfortable beds Were advised on arrival that the kitchen is “slow” due to new chef and staff training but there’s slow and slow Went to dinner at 18:45- eventually after multiple checks with staff who obviously were new and unsupported our main courses arrived at 19:45. Husband served a steak which was ok but with a huge raw ( slightly warm) mushroom on side- explained to staff that this was totally unsafe to serve : she had no idea and said she’d report it to her supervisor. My scampi & chips and we are still waiting for the peas. Others in restaurant were in same boat Was dreading breakfast this morning but it was actually ok. 🤣 Lots of staff around but only 1 male knew what he was doing and it was like trying to herd sheep Bottle of beer served with no glass

We first of all arrive at approx 8.30 in the evening no one at reception. We were there for 10 minutes before someone arrived. We booked a meal and we waited over and 1_ hour for a burnt sharing platter onion rings were so hard and burnt

Great place to stay hotel staff couldn’t be more helpful. Nice big car park. Only issue is the restaurant wasn’t ran very efficiently as it took nearly 2 hours for food to arrive.

Very happy with my stay at Lisburn Premier Inn. The room was quiet and clean. Staff are friendly and helpful. Parking does have to be paid but PI customers have a machine to log in their vehicle registration number, which provides free parking. Everything was there that I needed. Comfy bed, aircon, quiet room. And the bathroom lights up in purple! Is that a PI brand this? Not sure.