Dudley (Kingswinford) hotel

Where to start! Visited on a business trip. Reception wasnt warm or welcoming. Had difficulty with checking in. Person on reception was also person behind the bar and in the kitchen. An older lady constantly scolded her younger staff member for things she wasn't doing right. I was horrified when she mimicked a gun to her head for a wine bottle the younger member of staff picked incorrectly. It was bullying in it's nastiest form. I ordered a starter and a main and they both came together. My main dish was wrong and others in the group also had wrong orders.i could go on. Would never stay here again

I use this Premier Inn whenever I visit my Birmingham family and have always found it to be good value for money with clean and comfortable rooms and friendly and efficient staff. My recent visit was fine except for a poor early check-in experience. I paid £15 for an early check-in from 11.00 a.m. but wasn’t allowed access to my room until 12.45 which meant that I wasn’t given much time to freshen up before meeting my family for a birthday lunch and I certainly didn’t need to have left home at 8.30 a.m. that morning.

Over the last 3 weeks I have stayed in 3 different rooms. All of them had something wrong, but not enough to ruin my stay. Just typical Premier Inn stuff, but the staff have been great, nice, friendly and chatty. I only got 2 of the staff names Codie & Kat, but they all have been great.

Very poorly ran hotel. First arrived there was a very strong smell of weed in the hallways travelling into the rooms. Granted, the lady did assure us it was from guests kicked out the night prior. She sprayed the halls and rooms and the smell was nearly gone afterwards. The rooms were very well cleaned, spotless even. Very comfy beds and great air cons. The major reason for such a poor review is the fact the shower pressure nob had broke: I went to reception, waited over 20 mins in total, rang the bell and even called reception, no answer. I had to go into the bar area just to get the attention of someone. The lady said she’d send someone up to sort it…40 mins later and now 20 mins to checkout, nothing. Now as much as the shower DID work, the nob was loose and I didn’t want to provoke it and make it worse. As much as it wasn’t damaged, something wasn’t right and for that reason I went and reported it. I did speak to one of the cleaners, the lady came and inspected the shower and said it was fine but obviously needed tightening or fixing to some degree, but assured me it was okay for use and it wasn’t our doing. Staff are fantastic here and definitely save it from being a lot worse than it could’ve been.

A very friendly hotel with superb attention from the staff. Food was excellent and Codie’s service and attention was exceptional. Definitely to be recommended!