Newcastle (Team Valley) hotel

I’ve been a regular customer of Premier Inn for years, but my recent stay at the Team Valley location was unfortunately the worst experience I’ve had. We arrived late on Thursday and went straight to bed, only to discover sand in the bedding during the night. I reported this to the Duty Manager on Friday morning and asked for the bedding to be changed. When we returned around 5pm, the room hadn’t been cleaned at all. Later that evening, I spoke to another Duty Manager, Harleen Sanghera, around 6:30pm and repeated my request to have the bedding changed. After returning from dinner at 9pm, we found that only one of the beds had been made—the second was left untouched. When I went down to raise the issue again, Harleen claimed I hadn’t asked for both beds to be changed, which was frustrating and frankly insulting. She then asked us to wait downstairs while someone came to fix it, but we were exhausted and declined. Her attitude was surprisingly dismissive, and not what I expect from Premier Inn staff. This experience has made me question the consistency of service and staff training at this location. I hope Premier Inn takes this feedback seriously and invests in better staff development to maintain the standards loyal customers have come to expect.

Surprisingly good location, no frills, wonderful staff, very attentive at all needs, all the time. Accessible bathroom met requirements, would have liked to have some more storage facility in the room and a higher and firmer bed mattress. Looking forward to additional stays whenever the opportunity arises.

After a different hotel let us down my wife and I were overjoyed that premier inn was there to save the trip for us. Managed to book a room in minutes and spent 2 lovely days with them. The staff were lovely, caring and asked us several times over the 2 days if we were alright after a disastrous friday let down by another hotel.

Great food, Great service, lovely room, comfortable bed, friendly service. Easy parking. Lift to all floors. Nice and warm room.

We came to the newcastle (team valley ) premier inn on the 29th August for 3 nights all staff Nadine, Eve and Michael and any more staff that we've met since staying here. The hotel is very clean and nothing is too much for all the staff who have made our stay lovely and we would definately return. Thanks again guys keep up the good work. Di/Paul Harris