Cobham hotel

Hotel was not the best room was not ready, no towles in room, room stank of damp was really dusty, sink was blocked, soap was hanging of wall, breakfast was disgusting, stayed in many premier inns as usually fab for price and breakfast usually really nice, made staff aware of issues in room that evening was told to sort it in the morning, would definitely not recommend this hotel

Worst premier inn I’ve ever stayed at. Full of spiders. Needed updating desperately, and a deep clean. Breakfast was lacking the next day and was only from 7-9 which feels a bit harsh if you aren’t up for work. Put me off the brand altogether. Wouldn’t return.

Having read many of the reviews I was nervous about this hotel however I was pleasantly surprised by our experience at the premier Inn Cobham. Hotel was fine for an overnight stay, a little tired but no major issues. Beautiful pub next door. Staff were friendly and helpful. Breakfast as expected with premier inn Only complaint is the room was very hot and no air con

The service at the front desk was awful from 1 person. The lady who greeted me at check out was fabulous who had worked the night shift but the lady at check in was awful... rude, hostile, uncaring and argumentative. She did sort the issue however there was no apology or understanding from her. Luckily I simmered my friend down as the issue was to do with her room not being ready and she had specifically spoken to the hotel twice to ensure she could have the early check in so she could be ready for a wedding (it was costing her £15 for this privilege). The issue was resolved within 10 minutes however the way it could have been dealt with would have made things better. Also a member of our party was turned away from breakfast due to "not paying in advance" even though she was happy to pay there and then. What kind of hotel doesn't want to make the extra money? She got sent off to Greggs in the end away from our party... I would understood if they had been rammed but they weren't even that busy and it was a breakfast buffet ! We stay at a lot of Premier Inn's and always had a great experience so with these 2 issues it was a bit of a shock and left us all rather unsatisfied, albeit it did the job for the night. However we found out after our friends who stayed at the wedding venue had paid less than us and had a lot more for their money/better service, needless to say we were the losers in that situation. The cleaners deserve a big shout out though for the standard of cleaning and for ensuring the rooms were ready for us as quickly as possible. Good things - beds, rooms good size (depending on which one you go for), tea and coffee extra supplies available at reception to help yourself to, cleaning standards good, some staff were welcoming & outside space and parking.

We've been here a number of timew before over the last few years but this time it felt like it had really gone down hill. The hotel was grotty and rhe room had mould in the bathroom and smelled of damp. The soap dispenser was snapped and unusable. The usb plugs were broken and unusable. The curtains were stuck and couldnt be opened. A member of staff at the restaurant went to the toilet and didnt wash their hands. Overall disappointing. However, the lady on reception was very friendly and the location is still convenient and there is easy parking.