Chipping Norton hotel

The manager laura was extremely helpful, pleasant, and extremely well-mannered and would bend over backwards to help any one that needed help

Had a great time staying at this premier inn the staff where great and the manger Laura was very helpful and professional

Lovely beds but showing signs that it needs an update. As usual with Premier Inn, WiFi is absolutely useless (we stay at PI a huge amount, possibly 70 nights a year). It’s been terrible since they offered the upgrade so assume there is a connection (greed). I complain every time and nothing ever improves. I did have room problems at the beginning of my stay but as the guy that fixes stuff only comes on a Tuesday, couldn’t be fixed until then. Lucky I was staying 10 nights!!! Need to up their game. Staff lovely though.

I stayed here from 23rd to 27th Sep 2025. Whilst there are some positives, the staff are friendly, it is very clean, and the parking was good, the guaranteed good night sleep is a lie. What they don't tell you is that the windows are completely sealed, so they have a ventilation system which makes a noise 24 hours a day and can't be turned off. I started in room 120 which was utterly freezing and despite the control panel in the room allowing you to amend the temperature, it turns out that does diddly squat. I spoke to reception who kindly amended the temperature from a master control panel they have. It took some time to warm up, but there was still a constant noise from the separate ventilation system (directly above you as soon as you walk in the room). I went back to reception to complain again and they agreed no fuss to move me to room 123. This was normal temperature- which is a good job as the control panel in the room there doesn't work either, however there was still the constant noise and weird dripping/clicking sounds. I got no sleep at all. On the last night people moved into the room above and every time they used any water or flushed the toilet it sounded like Niagara falls was coming through the ceiling. Made the mistake of paying for the food package. The breakfast was mediocre, the evening meal had a "new menu" so new that for 4 nights the one dish that had any sign of a vegetable, was not available. The puddings were good when they weren't sold out. Choice was limited and take a coat and scarf as the restaurant is very cold. This is a purpose built hotel, they are aware the windows are sealed but make no reference to this or the unbearable noise, and continue to advertise the rooms as soundproofed and guaranteeing a good nights sleep. I have made a complaint, been given a reference number and apparently someone would be in contact within 5 working days. Surprise surprise, i haven't heard a thing. I am utterly appalled at the miss leading advertising of how you are guaranteed a good night sleep, when they know full well of the building flaws. Not to mention the concerns over fire safety with completely sealed windows. This has put me off ever staying at a Premier Inn again.

Really great location, easy to walk into town. Nice room which was very clean and breakfast was excellent. Great value too.