Dartford hotel

Great hotel, staff always helpful, stayed quite a few times, comfortable clean rooms. The attached restaurant however seems to have gotten poorer over the last few months, very slow service from ordering food to arrival......

Room 120 family room. Awful as never slept. Room above floor boards creeked all night. Guest services were a waste of time

I had a wonderful stay at this hotel! The staff were incredibly friendly and always ready to help, which made me feel very welcome. The room was clean, spacious, and comfortable, with all the amenities I needed. I especially loved the breakfast – it was fresh, delicious, and offered plenty of variety. The location was perfect, close to the main attractions but still quiet and peaceful. Overall, it was an excellent experience, and I would definitely come back and recommend this hotel to others.

Pros: The hotel was a decent standard: overall clean and with comfortable beds. The staff were friendly and fairly helpful. Booking in was easy, and the breakfast buffet was good. When my son slipped and bruised himself in the shower, one staff member was very concerned and responsive. She got me some ice for him as soon as I asked, and was very kind, asking if he needed her to call an ambulance (he didn't). Cons: The hotel in general was adequate rather than great. I've stayed in Premier Inns many times and have always found the standard higher than at this one. The tea and coffee supplies in the room were meagre and there were no drinking glasses (although these things could be obtained from reception). The punnets of long-life milk tasted particularly unpleasant (much worse than long-life milk generally does, in my experience). The buffet, although what it provided was all good, didn't have much variety in terms of, for instance, types of milk and cereals. One toaster was broken throughout our stay, and there were several staff members who were standing around chatting (on a couple of occasions ending up in the way of customers who wanted to get to the breakfast buffet). I paid for ultimate wi-fi, but there was some sort of glitch that meant it only worked on two of my three devices, despite me following exactly the same instructions with all of them. There was no bath mat provided, which led to, despite the "non slip" surface in the bath, my son slipping and falling, hitting the bath handle with his hip. The bath handle broke. Fortunately his hip didn't, but he ended up with awful-looking bruising and was stiff and sore for some days following. We were able to get a bath mat from reception after this incident, but if one had been provided he wouldn't have slipped in the first place. Overall, although this hotel was mostly adequate for our needs, I found it lacking in the quality I've come to expect from Premier Inn, and I won't be staying at this particular hotel again.

Stayed at the premier Inn Dartford for two nights, lovely/professional reception ladies, clean room and excellent stay