London Waterloo (Westminster Bridge) hotel

We just returned home a couple days ago. We stayed at this hotel July 5-12th, 2025. I would 100% stay there again. It was my daughter (20) and myself, and we had a twin room, which was a queen and a twin bed. The beds are so comfortable, along with the comforter and pillows. It is an easy walk to Waterloo station, Westminster Bridge station, bus stops, and the Westminster pier for boats. We used all of those easily. When we arrived, I loved the view of The Eye, Big Ben, etc. However, we did find some plastic food containers under the bed, I guess from the people before us. As we were heading out, I told the front desk, and when we came back, it was gone. Everything else in the room was spotless. Not much room for luggage, but we put one suitcase on the desk, and the other on the chair. Hair dryer worked fine. Did not use the restaurant or bar. The AC worked fine, although it does go off after a while and have to be turned back on, until the last night, it stopped working. They moved us to a different room for that last night, which I was fine with. Friendly staff, took care of issues right away, any request taken care of immediately, balloons and snacks on my birthday, both elevators working. Wish there was a safe and a frig, but not a deal breaker. Highly recommend, esp due to location and beds!

Thanks to all at the Premier Inn, Waterloo for helping to make my daughters birthday special. I mentioned at check in that she was celebrating her 21st birthday that weekend, and not only did they assign us a lovely room with an excellent view over the London Eye, Westminster and Big Ben, they left flowers and chocates in the room as well. Thanks to Liliana for arranging this and for being so friendly and professional at check in and check out. Hotel is very well located and all the staff we encountered were very nice.

We had a problem with our shower in our room (with a view) & they moved us to a room with a view of the roof. We contacted them with the email they provided at the front ‘desk’: Guest-Relations@premierinn.com. The staff at the email were NOT very responsive to my MANY attempts. They only ask for more info which I provide each time. We expected some compensation for a lesser valued room. We are still waiting 6 weeks later! The rooms are also VERY small in our standards. The 1st room didn’t even for our suitcases! Just want you to know that. On a good note, we would like to hi-light Adem in the bar area. He’s awesome & goes beyond his many job titles. He is in the right business! Also it truly is a great location if you want to be in the heart of the action in that area.

Very quiet and polite atmosphere. The food is surprisingly reasonable, especially if you go for the meal deal. The location is fabulous—right next to Waterloo Bridge. While it’s not the cheapest option, it’s good value considering the area. A solid choice for central London.

Great Location-Great Value-Great Service-Great Food-Perfect for overnight stay in London! Used twice in 2 months and will use again!