London Wandsworth hotel

What a nasty experience! Waited for too long to checkin and the lady at reception didn’t even bother to be polite. She was busy in her phone and gave us keys that were faulty. When we went back the gentleman just smiled and tried to cover the fault by giving lame reason. We planned a dinner with my grand parents and could not find anyone in restaurant! It was an awful weekend at Wandsworth.

Awful. We asked 3 times to get the cleaned - never happened. So much for all the posters scattered around telling you how easy it is to get clean towels etc.

We'd booked a premier plus room for three nights - two occupants. On arrival, there was only one hand towel and one hand towel in the room, so extras had to be requested. The room was a good size, and the bathroom was very clean with a good shower. However, the extractor didn't work, which resulted in the room steaming up quickly. Our room wasn't cleaned on our first day, despite us getting reception know at 11.15am (you have to let them know by 12 noon if you want it serviced). We requested a clean the next day, but on returning to our room to get ready for a wedding we were attending it hadn't been done again. I located a very helpful employee called Leo who provided me with some clean towels and assured me that he would instruct someone to clean it after we had gone out. This was done, so thank you Leo. It appeared there was a shortage of cleaning staff and staff in general. I'd dropped something on the floor as we were leaving to go home, and under the bed there was dust and rubbish left by a previous guest! I'd contacted the hotel twice prior to arrival about an issue, and they didn't give me the courtesy of a reply. So, plus points: Great location, good sized room, reasonable price. Minus points: lack of basic cleanliness, basic maintenance, and basic communication skills. It's such a shame as the basics let down what could be a great hotel.

Room clean, shower ok, needs more towels and a better shampoo and body wash, staff ok on the whole, breakfast pretty tasty…. Quiet at night, room hot but had air con, on the whole a 6/10, would stay again

Nothing, the room was very damp And musty scented, my friend had issues that they couldn’t resolve throughout our entire stay resulting in her having to share my bed the entire stay I paid for my own room yet due to having no other option I had to share I demand a refund. The worst hotel I’ve ever been too. Her room stunk of cigarettes then the room they moved her too was dirty with takeaway bags on the floor with open coke cans. It had clearly not been cleaned or checked