hub by Premier Inn London Tower Bridge hotel

customers should be warned . we arrived to find no rooms, we had checked in the night before on the app but it makes no difference we were given a room in the basement (-1) no windows and now find we can't contact premier inn to complain. so my advise be careful when booking

The room I was given smelled of vomit and had a large, poorly-cleaned stain on the carpet right inside the door. I asked to be moved and the staff member was very apologetic and upgraded me to a larger room. The new room was clean and comfortable, though the lack of hot drink facilities in the room was disappointing. I also couldn't locate the bin for ages - it was hidden in a difficult-to-open cupboard in the bathroom, with a tiny label on it that was only visible once you crouched down.

In a hub hotel you get what you pay for. It's a small room but perfectly fine for sleeping and let's be honest that's the only time you are in your room in London anyway. Good under bed storage with a pull out suitcase space. Clean room. Great service every member of staff to as polite always saying hello. The iced lemon water was welcome as you came in and always topped up nice way to enter before going to your room. Breakfast was continental and not too bad for hotel prices the spread was really good and it was never too busy. All in a good hotel and would stay again. The hotel is right between tower hill and monument station so it's easy to get anywhere in London.

Amazing days! Staff are really friendly and always ready to help. The room is always clean and very good. The location is excellent.

Our stay at Hub by Premier London Bridge was decent. The location is great for touring the South Bank area as you are minutes away. However, the hotel is only good for sleeping. The rooms are extremely small and nothing special. The air conditioning didn't work well and took a long time to cool the room properly. On the first night, the air conditioner started leaking around midnight which led us to changing rooms. The front desk gave us a new room but demanded that we bring the key to the old room back down to the lobby instead of just leaving it in the old room. It was very inconvenient given the time that it happened. On another note, we tried to check in around 2:30 and were told that the check in time is at 3 and that we would have to pay an additional 15 pounds if we wanted to check in 30 minutes early. That is just absurd and terrible service especially since we are tourist and from abroad. Overall, it was a decent stay for first timers in London but I would certainly not stay here again.