Torquay Harbour hotel

Arrived early was aloud to check in early staff really friendly and helpful food in restaurant was excellent in all can't fault at all five outta five already rebooked for Christmas

Not a good start as both podiums said “Check In Not until 3pm” despite our rooms being ready. The young lady on reception said we couldn’t check in early unless we paid £15 per room but we could have a drink at the bar next to reception while we waited. We were a little early as couldn’t predict our traveling time and yes more and more people were using the bar while they waited to check in. Maybe this is the plan either £15 to check in early or spend probably more at the bar while you wait. Next there was a surge of people all trying to check at 3pm to find the online podium check in’s didn’t work. So again we had to use the buzzer to call a member of staff. We were placed on different floors despite my asking central check in when l initially phoned to make the reservation that my daughter be on the same floor. It seems they could only request this of the branch l was staying and no l could talk to them or email them. Everything is now Central! Once in the room l was sharing with my husband (floor 5) he discovered we only had 1 bath towel and 1 hand towel. NO PHONE in the room meant he had to go back down to reception to ask for more. Also at the point we realized we only had 1 key card for us to share! This meant when he went down l was suddenly in pitch black in the bathroom! Later on we realized there was only 1 toilet roll in the room for 2 people for our 3 day holiday break (slightly stressful) and husband went on another mission. Luckily he saw cleaners in our corridor and was able to ask or that would’ve been another reception visit. In the morning we met for breakfast to discover my daughter on her own (floor 2) got woken up at 2.30am with men hammering on her door as they thought it was their mates room! They didn’t stop hammering until (much to our horror) she opened the door a crack and they realised their mistake! Thankfully they said sorry and moved on. Had they been drunk and lairy who knows what could’ve happened with her being alone. NO PHONE in the room meant she could not phone reception for help! This is hugely irresponsible on the part of Premier Inn. If she had phoned my mobile even l wouldn’t have been able to help as the key card for floor 5 corridor does let me into the corridor for floor 2. Our daughter may be an adult but she also has Dyspraxia which means she needs a degree of support. She also found when she wanted to pop to our room during daytime she couldn’t for the same reason which meant we had to meet her at the lift. On a positive note the rooms were clean, comfortable and the breakfast very good. I seriously hope though these changes are not in all Premier Inn branch’s. In the past we have used Premier Inn a lot and never had any problems (but then l could always book direct and talk to a person). Also there was always a PHONE in every room.

Well located close to the sea front and town centre. Modern recently built hotel. Standard P Inn features. Only let down, small car parking area in a public car park behind the hotel.

The Good: Excellent very helpful staff (who apologised profusely for the lift not working, more on that later) Great restaurant and breakfast Standard Premier Inn Rooms Bed side USB charging Reasonably nice view of the harbour for some rooms. The bad: I was given the room for elderly/infirm and was not impressed. No chairs in room Bed very low and quite uncomfortable I couldn't shower properly because the shower head could only be raised to waist height Bed was very short, I'm 6 foot and my feet went over the end. Very difficult hotel to access with a car. The Ugly: By far the worst thing about this hotel is the access. If you are elderly or infirm do NOT stay here. The car park is miles from the hotel up a steep hill There is no where to unload luggage and passengers in front of the hotel The lift is STILL out of operation and from the reviews I have read it hasn't been working for a long time. The hotel should be closed until it is fixed. Its DEPOLORABLE! Would I stay here again: NO !

Really enjoyed our stay at Premier Inn Torquay Harbour. The location is perfect – just a short walk to the harbour and town centre. Check-in was quick and easy, and the rooms were modern, clean, and spacious. The food was great too, with dinner being good quality and breakfast always hot and fresh. We always choose Premier Inn if possible, and this one definitely lived up to expectations.