Kendal Central hotel

Good location. Near the center of kendal and close to bus and train stations. We enjoyed our 2 night stay. Unfortunately there were staff shortages while we were there. In the hotel and restaurant. Causing check in delays and had to keep asking and waiting for cups plates andfood to be replenished in the restaurant. Inspite of this the staff on duty where very friendly and helpful. One member of staff (Christine) was excellent. She was a jack of all trades. Cleaner receptionist and waitress etc We think if it hadn't have been for her at times the place would have crumbled. Even under pressure she was very friendly and nothing was too much trouble. She deserved a medal 🏅

Lovely quiet hotel and great location right by the town centre. Staff very friendly and super helpful. Parking is £7.00 for 24 hours for hotel guests. Rooms are a good size and have air con you can control.

Good location, car parking. Everything you need in the room for your stay. The food available onsite was acceptable. Would stay there again.

I stayed at Premier Inn Kendal Central on 25th July 2025. At checkout, I overheard Islamophobic remarks made by a receptionist in conversation with another guest. They did not realise I could hear, but I clearly did, and it left me feeling humiliated and degraded. I reported this to Premier Inn Guest Relations. They investigated, confirmed they would not dispute my account of the comments being Islamophobic, but refused to provide any remedy or compensation, citing lack of audio on CCTV and staff confidentiality. They also declined to explain what action was taken. As a Muslim guest, I expected Premier Inn to take a much firmer stance against discrimination and harassment. The response left me feeling dismissed rather than reassured. I am now escalating this to Whitbread Head Office and the Equality Advisory Support Service. I would caution other guests from minority backgrounds to be aware of how complaints of this nature are currently handled.

We had an enjoyable stay at the Premier Inn in Kendal. However it wasn't plain sailing. We booked as a group, 3 rooms for 9 family members. Unfortunately we were not placed near to each other initially. One room was in the main building whilst the other two were in the building across the car park. Initially there wasn't an attempt to try and remedy this situation. The young lady at reception with blue hair was spectacularly unhelpful. When we tried to find out rooms in the 2nd building, we couldn't because of poor signage. The blue haired lady huffed and puffed as she walked across the car park to the 2nd building which did not have our room on its signage, so it wasn't obvious we were there. When we politely asked about a lift, she rudely said that there wasn't one and clearly would have told us to "p*** off" if her job allowed her to. The lack of a lift was far from ideal as my parents are older and I have a small baby. When we reached our room, 209, on the 2nd floor of the 2nd building, it stank of smoke which someone had tried to disguise with a chemical which made things worse. However, the room was immaculately clean and had a lovely view over a park and homes nestled in the hills. Unfortunately, the smell was so bad that we had to request a move. In the end , it was a lady on reception who was very heavily pregnant, who helped my family (in two rooms in the 2nd building) move to new rooms in the main building. I am grateful to this kind lady, who is a credit to the organisation. Our new room was clean but I did note that the top of the handwash looked very grimy and the shower gel bottle in the shower was virtually empty. The breakfast was delicious and plentiful and all the staff in the dining room were exceptionally helpful and friendly. Overall, I did enjoy my stay here, the hotel is in a great location at a reasonable cost. However, the receptionist with blue hair needs further training in customer service. There should be more attention to detail with the bathrooms, making sure everything is clean and that everything is appropriately replenished.