Milton Keynes South West (Furzton Lake) hotel

Location next to lake superb setting food good in restaurant. Room was cooled on arrival with excellent fan which was much appreciated in hot weathet

A friend and I stayed one night - 14th July - at the Premier Inn. The room was very comfortable and the staff were amazing - so friendly and helpful. Walked round the lake after dinner - beautiful. Great breakfast,. but mostly review of the staff.

rooms on top floor need proper ac as heat rises it was unbearable. Also when booking was a set price then website crashed and price went up £100 .. didn’t appreciate.. the staff were helpful and rooms were clean would stay here again .

The room was good although the water was not very hot. Everything was clean. Extra tea, coffee, milk and sugar was freely available at reception. The breakfast buffet does not work well though. We had breakfast at 08:30 and there was a shortage of the fruit by then. The items of the full breakfast were serve yourself and were not freshly prepared as they are serve yourself. They were not very hot and the meal virtually cold by the time you finished eating. Didn’t spoil our one-night stay though. Would recommend it. Staff friendly enough. Plenty of parking.

We recently stayed at this hotel, and the experience was deeply disappointing from start to finish. We had originally booked a one-night stay with early check-in, but after making morning plans, we called in advance to extend our. We were told to rebook online to avoid being charged twice, and reassured that both nights would be linked so we wouldn't have to move rooms. On arrival, we were told the bookings weren’t linked, and we’d need to check out at noon and check back in at 3pm, moving rooms in between. When I tried to explain the situation, one member of reception staff tried to help by checking the system — only for a second, far ruder staff member to interrupt, stop him from helping, and insist there was nothing that could be done. He was completely dismissive and made no effort to resolve the issue. We had to cancel our plans the following morning. Then the following morning a different staff member looked at the same system and — within 30 seconds — confirmed we could stay in the same room all along. So the disruption we experienced were completely avoidable. To make things worse, the room was in very poor condition: -Stained carpets -Rusty, worn chrome in the bathroom -Mouldy tile grout -A shower that swung between freezing and scalding -And no meaningful ventilation — the window barely opened, and the room was unbearably hot. The corridor outside was cooler than the room itself. We’ve stayed in many hotels and never felt the need to leave a negative review — but this experience genuinely ruined a weekend we had looked forward to. Poor customer service, broken promises, and an uncomfortable, shabby room. Very disappointing and would not return.