If you have any questions about your stay, making and managing a booking or using Business Booker, you’ll probably be able to find the answer straight away in our FAQs below. If you can’t find an answer to your question, please contact our team on firstname.lastname@example.org.
FAQs | Business Booker
I haven't received my activation email. What should I do?
Firstly, check the email address you entered is correct before checking your spam and junk folders. Next, check your email provider hasn't blocked emails from our domain @premierinn.com. If you still can't find it, email us at email@example.com and we'll be able to help.
Is there a Business Booker app?
You can now log in to your Business Booker account using the Premier Inn app on iOS, available for free from the App Store.
Can I get a copy of my monthly Premier Inn Business Account invoice?
Yes. Just email us at Premierinn.firstname.lastname@example.org and we'll be able to help.
I’ve received an error message saying “incorrect Business Account Card password”, what do I need to do?
You need to re-enter your password for the card you’ve stored for payments. Click on your company’s name and go to company management > payment options > edit to re-enter the password and save changes.
How do I manage my upcoming bookings?
You can search, view, amend or cancel upcoming bookings. Click on your company’s name and select bookings, from this page you can search by guest surname, booking reference or arrival date to find a booking.
How do I cancel a booking?
To cancel any upcoming bookings, click on your company’s name and select bookings. Find the booking you want to cancel and click ‘cancel booking’. This will open a new window with the booking details and an option to keep or cancel the booking.
Can I add a purchase order number to my booking, so it appears on my Business Account invoice?
Yes. Click on your company’s name and go to company management > employee questions to add a purchase order number to your Business Account invoice.
Can I book long term stays on Business Booker?
You can book up to 14 nights using Business Booker. If you'd like to book a longer stay, please get in touch with our Reservations team by calling 0333 003 8101.
How do I add employee questions?
A travel manager can set mandatory questions to be asked in the payment section of the booking flow, or when a new employee registers an account.
First, click on your company’s name and go to company management > employee questions, then click on view/edit > edit to add your own questions.
You can either allow bookers to provide their own answers to these questions or add pre-set answers for bookers to choose from in a drop-down menu.
How do I add new employees to Business Booker?
To add new employees, click on your company’s name and go to company management > manage employees > add employees. You'll be able to add new employees in three different ways - individually, via bulk upload or via email invitation.
- You can add employees individually by entering the employee’s name, address, contact number and email – each employee profile can be individually created. Once completed, the employee will be sent an activation email.
- To bulk upload employee details, download the Excel template file from the bulk upload link and add each employee’s details to it. Travel managers can allocate cards to each employee before uploading the file. Once completed, upload the file and select add employees.
- Email invite to add themselves – a travel manager can enter an employee’s email address, which will send an activation email with a similar form to option 1 for an employee to fill out.
How do I change employee access levels?
Travel managers can set the level of access for each employee by clicking your company’s name and going to company management > manage employees > change employee levels. There are four access levels: travel manager, booker, self-booker and guest.
- Travel manager - travel managers are administrators and manage all aspects of company bookings and settings
- Booker - bookers can make bookings for others without company management access
- Self-booker - self-bookers can make and manage their own bookings
- Guest - guests can view or cancel bookings that have been made for them
How do I set booking alerts based on the date/time of the booking?
To be notified if employees make a booking on the day of arrival, arrive on a weekend night or make a booking that passes through a weekend, click on your company’s name and go to company management > booking alerts.
An email update will be sent to you and anyone else you choose when any bookings fall into any of the criteria you set.
How do I set rate cap alerts?
To be notified when a booking exceeds a certain price, click on your company’s name and go to company management > booking alerts. You can set a rate cap from this page.
An email update will be sent to you and anyone else you choose if the cap you’ve set is exceeded. Please note, rate cap alerts are based on the total cost of the reservation and not on a per night basis.
Can I set booking alerts for specific hotels?
Yes. To be notified when a booking is made at a specific hotel, location or postcode, click on your company’s name and go to company management > booking alerts.
An out of policy report can be downloaded at any time. This will show travel managers if any employees have been booking outside of your travel policy.
How can I manage my company’s booking allowances?
Click on your company’s name and go to company management > booking allowances. From this page you can set allowances in several different ways, including:
- Allow the option to add a Premier Inn Breakfast/Continental Breakfast when booking
- Allow the option to add a Premier Inn Meal Deal when booking
- Allow the option to upgrade to Ultimate Wi-Fi when booking
- Set a default dinner budget for Greater London hotels or UK-wide hotels (excluding London)
How do I add a new company payment card?
You can add a new card by clicking your company’s name and going to company management > payment options. Cards added here can then be allocated to employees.
How do I allocate a central card for payment?
Click on your company’s name and go to company management > manage employees, select the employee and click view/edit > edit.
Scroll down to ‘card name’ and select the card you’d like to add. When that’s done, click save personal details to add the card.
Can I let employees add their own cards?
Yes, but this option is only accessible if switched on. To switch this on, a travel manager will need to click on your company’s name, then go to company management > booking allowances and tick the option to allow employees to book using their own credit card under the ‘individual payment cards’ header.
Only one individual card can be stored per employee.
How do I download management information reports?
Click on your company’s name and go to reporting - select the applicable date range and highlight any employee questions that should be included in the report.
This report shows where your employees have stayed, including gross and net values.
How do I generate an emergency report and what will it tell me?
Click on your company’s name and go to reporting > emergency report. Emergency reports show the hotels your employees are currently staying in or are due to arrive at over the next 48 hours.
What can my out of policy reports tell me?
Your out of policy report provides a summary of any reservations made outside of the alerts set up for employees.
Booking System Update
We’re currently making improvements to our booking system, which means you may notice some changes in your booking journey. For more information please visit our Booking system update FAQs page.
Why are some hotels not showing in my management report?
We’re currently working on some improvements to our booking system which means that for the time being, some hotels and bookings will not be visible in your report. If you need any support, please speak to our team via the Business Booker live chat between 9am-5pm, Monday to Friday or email us at email@example.com.
How can I download an invoice for a booking missing from my dashboard?
If you require an invoice for a stay and are unable to download one please get in touch with the hotel directly. If you need any help getting in touch with the hotel, please speak with our Business Support team who will be happy to help.
Why can I not add Ultimate Wi-Fi to my booking?
Due to some of our ongoing improvements, adding Wi-Fi during the booking process isn’t currently possible. Ultimate Wi-Fi can still be added to an existing booking by speaking to our team, which you can do either at the hotel directly or via the Business Booker live chat between 9am-5pm from Monday to Friday.
Why can I not amend dinner allowances when making a booking?
These can be amended in company settings - please refer to our guide on how to do so. If you still need help, please speak to our team either at the hotel directly or via the Business Booker live chat between 9am-5pm, Monday to Friday. Alternatively, you can email us at firstname.lastname@example.org.
Why are PO numbers and customer references missing from my Business Account report?
PO numbers and customer references are currently not able to be captured when booking certain hotels If you need any support, please speak to our team via the Business Booker live chat between 9am-5pm from Monday to Friday or email us at email@example.com.
Why are my company restrictions not showing when making a booking?
We’re currently working on some improvements to our booking system which means that for now, any restrictions applied to your account will not be visible. If you need any support, please speak to our team via the Business Booker live chat between 9am-5pm from Monday to Friday or email us at firstname.lastname@example.org.