Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Dumfries and Galloway worth visiting?

Accepted Answer

Absolutely! Dumfries and Galloway in southwest Scotland is perfect if you love a mix of natural beauty, history and outdoor adventure. The region is packed with rolling hills, rugged coastline, forests and lochs, making it ideal for hiking, cycling and wildlife spotting. Beyond nature, it’s rich in history and culture, with castles, museums, art galleries and historic towns to explore. Whether you’re after scenic drives, cultural experiences or relaxing by the sea, there’s something for everyone.

Question 2

What is the main town in Dumfries and Galloway?

Accepted Answer

The main town is Dumfries, often called the “Queen of the South.” It’s a vibrant market town with a lively arts scene, historic buildings and plenty of shops and restaurants. Dumfries is also famous for its connections to poet Robert Burns and visitors can explore sites linked to his life and work, including the Robert Burns Centre.

Question 3

What is Dumfries and Galloway known for?

Accepted Answer

The region is known for its stunning scenery, from the Galloway Forest Park and its dark sky park to beautiful coastal routes and rivers. It’s also famous for history and heritage, with castles like Caerlaverock Castle, historic houses and Roman ruins. Outdoor activities, artisanal food and local festivals add to its appeal, making it a top destination for nature lovers and culture enthusiasts alike.

Question 4

What is the largest town in Dumfries and Galloway?

Accepted Answer

Dumfries is the largest town in the region. It acts as the main hub and provides easy access to the wider region, including the Solway Coast, Galloway Forest and smaller historic towns.

Question 5

What is there to do in Dumfries and Galloway?

Accepted Answer

There’s plenty to fill your days:

Nature and outdoors: Explore Galloway Forest Park, take a walk along the Solway Coast, visit Threave Gardens or hike in the Southern Uplands.

Historic sites: Visit Caerlaverock Castle, Drumlanrig Castle and Sweetheart Abbey.

Museums and arts: The Robert Burns Centre in Dumfries, the Gracefield Arts Centre and local galleries showcase regional history and culture.

Family activities: Go wildlife spotting at WWT Caerlaverock, enjoy boat trips on rivers and lochs or explore scenic trails suitable for all ages.

Question 6

What is the scenic route of Dumfries and Galloway?

Accepted Answer

The Dumfries to Galloway Coastal Route follows the southern coastline, taking in the Solway Firth, sandy beaches and historic coastal villages. For a broader tour of the region, the Galloway Tourist Route loops through both coastal and inland areas, passing forests, hills, lochs and landmarks such as Galloway Forest Park, Loch Ken and Drumlanrig Castle. Both routes offer a relaxed way to explore the natural beauty and heritage of the area.

Question 7

What to do in Dumfries and Galloway on a rainy day?

Accepted Answer

Even in wet weather, there’s plenty to do! Explore museums and historic houses like the Robert Burns Centre or Drumlanrig Castle’s indoor exhibitions. Visit art galleries, enjoy local cafes and food experiences, or take a tour of local distilleries and craft workshops. For families, indoor attractions like science centres, craft studios or local cinemas make a perfect rainy-day plan.

Question 8

What is the oldest pub in Dumfries and Galloway?

Accepted Answer

The oldest pub in Dumfries and Galloway is the Globe Inn, established in 1610 in Dumfries High Street. It’s famous for its connection to Scotland’s national poet, Robert Burns, who visited frequently.

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

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