Q: What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival . Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date). Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 1

Is Guernsey part of the UK?

Accepted Answer

Guernsey is not technically part of the United Kingdom, but it is a British Crown Dependency. That means it’s self-governing, with its own laws, parliament and tax system – but it’s still closely linked to the UK for defence and international affairs. It’s also not part of the European Union. 

Question 2

Is Guernsey worth visiting?

Accepted Answer

Absolutely! Guernsey is a hidden gem with loads to offer. From golden beaches and cliff-top walks to wartime history and fantastic food, it’s the great mix of relaxation and exploration. Whether you're looking for a quiet escape or outdoor adventures, Guernsey is well worth the trip. 

Question 3

What is special about Guernsey?

Accepted Answer

Guernsey’s charm lies in its natural beauty, peaceful atmosphere and fascinating blend of French and British influences. The island has a unique character, from its own currency to local delicacies like Guernsey Gâche (a sweet fruit loaf). Add in its World War II history, scenic coastal paths and community spirit, and it’s clear what makes Guernsey so special. 

Question 4

What is the island of Guernsey known for?

Accepted Answer

Guernsey is best known for its beautiful beaches, dramatic coastal cliffs and historical sites – especially those linked to World War II. Castle Cornet is a must-see, and so are the island’s many fortifications and underground bunkers. Guernsey is also famous for its dairy products, especially the rich milk from its native Guernsey cows. 

Question 5

Do I need a passport to go to Guernsey?

Accepted Answer

If you're travelling from the UK, you don't technically need a passport – but it's still recommended to bring one or some form of photo ID, like a driving licence, especially if you're flying. If you're coming from outside the UK or Republic of Ireland, a passport will be required. 

Question 6

How long is the ferry from the UK to Guernsey?

Accepted Answer

The ferry from the UK mainland to Guernsey usually departs from either Portsmouth or Poole. From Poole, the crossing takes around 3 hours by high-speed ferry, while the journey from Portsmouth is typically around 7-8 hours on a conventional ferry. Ferry durations can vary a bit depending on weather and service. 

Question 7

What is the most beautiful part of Guernsey?

Accepted Answer

The south coast cliffs are breathtaking, with walking trails offering panoramic sea views. Petit Bot Bay and Moulin Huet are picture-perfect spots, while the harbour town of St Peter Port is full of charm, colourful buildings and great restaurants. 

Question 8

Is there anything to do in Guernsey?

Accepted Answer

Yes, loads! You can explore history at Castle Cornet, relax on the beach at Vazon Bay, go kayaking, try local seafood or walk the many cliff paths. There are also boat trips to neighbouring islands like Herm and Sark, museums, markets and beautiful gardens. Whether you're into nature, history or just unwinding, there's something for everyone in Guernsey. 

Question 9

What’s the difference between Flex, Semi-Flex, Advance, Standard and Non-Flex rates?

Accepted Answer

Flex – Pay now or on arrival, fully refundable with free cancellation up to 1pm on the day of arrival. Our most flexible rate – you can cancel and get a full refund up to 1pm on the day of arrival. You can also amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Semi-Flex – Pay now, fully refundable with free cancellation up to three full days before arrival. Fairly flexible rate – you can cancel and get a full refund up to three full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Advance – Pay now, fully refundable with free cancellation up to 28 full days before arrival, free to amend thereafter until the day of arrival. Fairly flexible rate – you can cancel and get a full refund up to 28 full days before arrival. No refunds after that date. You can also amend your booking date at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Standard – Pay now, non-refundable. Free to amend booking at the same hotel up to 1pm on the day of arrival. Slightly flexible rate – you won’t be able to cancel and get a full refund, but you can amend your booking at the same hotel up to 1pm on the day of arrival (additional room rate charges may apply depending on your new stay date).

Non-Flex – Pay now. No amends or refunds. Our least flexible rate – you won’t be able to cancel or amend your stay after booking.

Question 10

What time is check-in and checkout?

Accepted Answer

Our standard check-in time is 3pm. For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

Checkout is by 12 noon on your departure date. If luggage storage is available, our teams will be happy to store any bags for you if you’d like to check out before 12pm.

*Prices and times will vary depending on date and location.

Question 11

Can I check in early?

Accepted Answer

For an additional fee*, you can start your stay sooner with early check-in from 11am. Add early check-in to your stay while making your booking, or afterwards by managing your stay in your Premier Inn account. Early check-in is subject to availability and not available at all Premier Inn hotels.

*Prices and times will vary depending on date and location.

Question 12

What is Premier Inn CleanProtect™?

Accepted Answer

In 2020 we launched Premier Inn CleanProtect™, our rigorous, daily cleaning method that’s used throughout our UK & Ireland hotels. Developed in partnership with Diversey, a global leader in cleaning and hygiene products for the healthcare and hospitality industries, our promise seeks to give you extra peace of mind so you can always book and stay with confidence.

Check-in - minimising contact at reception and providing hand sanitiser in most public areas for peace of mind.

Bed linen and towels - laundering all our linen and towels at over 60°C to thermally disinfect them, so you can enjoy a great night’s sleep. We’ve also placed spare pillows in a zip-up bag, for extra peace of mind.

Equipping our teams - providing our team members with all the equipment and sanitisers they need, as well as always operating in the safest way possible for our teams and guests.

A generous serving of safety - you can relax knowing that enhanced cleaning measures are in place throughout our restaurants. Tables are cleaned between visits and contactless payment is in place too, so you can dine safely and comfortably with us every time.

Clean on request - if you'd like your room cleaned during your stay with us, just let us know at reception and use the handy door hanger on the back of your door by 12pm each day.

Question 13

What facilities are provided for customers with disabilities?

Accepted Answer

Most Premier Inns have specially-adapted rooms allowing easier access for customers with disabilities. If there is no specially-adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room near reception on the ground floor for easy access.

If you'd like get in touch, you can reach out to our specialist team via email at pi.accessible@whitbread.com or call us on 0333 0919 817 between 9am and 5pm Monday-Friday (calls charged at local rate).

Question 14

Can I bring my pet to a Premier Inn hotel?

Accepted Answer

Unfortunately, with the exception of trained assistance dogs, we don't allow pets to stay at our hotels.

Hotels in Guernsey

1 Hotels found

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