Frequently asked questions

Simply click the sign-up button to enrol in just two minutes using your company details. >Sign up here<

Click on the log-in button on the top-navigation bar, under Premier Inn Business. This will take you directly to the Premier Inn Business homepage to log in. Or >Click here<

Premier Inn Business is a free online booking tool for businesses of all sizes. It gives your company exclusive access to a guaranteed 5% and up to 15% discount off our Flex rate. Our Flex rate allows you to cancel or amend bookings up to 1pm on the day of arrival. Premier Inn Business gives you all the flexibility you need in a single place – there's no minimum spend, no contracts and no hidden fees, just great-value rates and more convenience for your company.

Helping you manage expenses and payments for stays at over 800 of our hotels across the UK, Premier Inn Business Pay is the optional all-in-one payment solution with Premier Inn Business. Applying for Premier Inn Business Pay is 100% free and gives your company access to interest-free credit for up to six weeks. With Premier Inn Business Pay you can add all employees to a single payment account, track expenses and receive regular consolidated VAT invoices.

The best places to check are in your spam and junk folder. Make sure that your email provider hasn't blocked messages from our domain, @premierinn.com. If you still can't find the email, contact us at business@premierinn.com and we'll be happy to help.

You can log in to your Premier Inn Business Pay account through the Premier Inn app, available for free on the App Store and Google Play. For full functionality, please use your browser.

Reset your password by clicking on the forgotten-password button in the log-in section – after that, simply follow the instructions.

Our team are available Monday–Friday, 9am–5pm. The best way to get in touch is via live chat. Highlighted green, live chat is on the right-hand side at the bottom of your screen. A pop-out window will appear, where you can enter your information to get through to an agent.Alternatively, you can send our team an email to business@premierinn.com.

Yes, you can download management information reports, that show you which hotel/s your employees have stayed at – as well as gross and net values for costs. Go to Spending > Company spending page > Management information reporting. Select the applicable date range and highlight any employee questions that should be included in the report.

An out of policy report provides a summary of any reservations made outside of the alerts set up for employees. Go to Spending > Company Spending > Out of policy reporting to generate a new report.

Emergency reports show the hotels your employees are currently staying in or are due to arrive at over the next 48 hours. Go to Spending > Company Spending > Emergency report to generate a new report.

To add new employees, go to Manage > Manage employees and click ‘Add employees’ button. You'll be able to add new employees in three different ways – individually, via bulk upload or via email invitation.

1. You can add employees individually by entering the employee's name, address, contact number and email – each employee profile can be individually created.Once completed, the employee will be sent an activation email.

2. To bulk upload employee details, download the Excel template file from the bulk upload link and add each employee's details to it. Travel managers can allocate cards to each employee before uploading the file. Once completed, upload the file and select add employees.

3. Email invite to add themselves – a travel manager can enter an employee's email address, which will send an activation email with a similar form to option one, for an employee to fill out.

There are four access levels: travel manager, booker, self-booker and guest.

1. Travel manager – travel managers are administrators and manage all aspects of your company's bookings and settings. They can set the level of access for each employee.

2. Booker – bookers can make bookings for themselves and others without company management access.

3. Self-booker – self-bookers can make and manage their own bookings.

4. Guests – guests can view or cancel bookings that have been made for them.

Yes, you can add multiple cards to allow your employees to make bookings through Premier Inn Business. Simply go to Manage > Card management > Centrally stored to set up your cards.

Employees can pay for their stays with any card. To save these cards for company-wide use, they must have a travel manager role and add their card to the ‘Centrally stored’ list in the ‘Manage’ section.

A travel manager can set mandatory questions to be asked in the payment section of the booking flow, or when a new employee registers an account.
Go to Manage > Employee questions to set your questions.

You can either allow bookers to provide their own answers to these questions, or add pre-set answers for bookers to choose from in a dropdown menu.

To be notified if employees make a booking on the day of arrival, arrive on a weekend night or make a booking that passes through a weekend, go to Manage > Booking alerts. 

An email update will be sent to you and anyone else you choose when any bookings fall into any of the criteria you set.

To be notified when a booking exceeds a certain price, go to Manage > Booking alerts. You can set a rate cap from this page.

An email update will be sent to you and anyone else you choose if the cap you've set is exceeded.Rate cap alerts are based on the total cost of the reservation – not per night.

Yes. To be notified when a booking is made at a specific hotel, location or postcode, go to Manage > Booking
alerts.

An out of policy report can be downloaded at any time from the ‘Spending’ section.

Go to Manage > Booking allowances. From this page, you can set allowances in several different ways, including breakfast, Meal Deal, Ultimate Wi-Fi and dinner budget for different locations. 

You can book your stay up to 12 months in advance. After logging in, use the top navigation to search by location or hotel, select your check-in and check-out dates and set your room preferences.

Once you've chosen your hotel and rate type, click the ‘Book now’ button and follow the steps to complete your booking.

For each stay, you’ll get up to 15% off our Flex rate.
Flex rate is only applicable to accommodation spend and has a variable discount. Prices vary based on booking lead time, periods of high demand and location.

You can view, amend or cancel your upcoming bookings. Simply go to the ‘Booking’ section in the left navigation. From this page, you can search by guest surname, booking reference or arrival date to find a booking.

Depending on your selected rate, you can amend or cancel your booking by searching for it in the ‘Booking’ section.

You can book up to 14 nights using Premier Inn Business. If you'd like to book a longer stay, please get in touch with our Reservations team by calling 0333 003 8101.

To make a group booking of 5–9 rooms, contact us via live chat for help. To book 10 rooms or more, please complete the group booking form and we’ll be in contact to discuss your enquiry.

After logging in to Premier Inn Business, you can apply for Premier Inn Business Pay from the ‘Home’ section. It’s worth noting that only travel managers can open a Premier Inn Business Pay account. The process? It takes around 10 minutes and requires the following information:

- A registered company address
- Company registration details
- Company bank account and sort code

You can start the application, save your progress at any time and assign parts of the application to other colleagues if needed.

No, Premier Inn Business Pay is an interest-free credit account with no contracts, no minimum spend and no hidden fees – for any business size.

For security reasons, cards need to be registered before they can be activated and used. To register a card, enter the unique registration code you receive with the card.

Once your card is registered and activated, you'll be able to pre-authorise accommodation, meals and extras, as well as manage your account (or card, if you're a cardholder) online. If you don't have a unique registration code or have any other problems registering and activating a card, please contact the Business Pay Support Team on 0333 005 0504 or email premierinnbusiness@worldline.com. 

You can add an unlimited number of cards to your account. Premier Inn Business Pay cards can be ordered, managed and cancelled online at any time. If you're adding more than 30 cards at once, please contact the Premier Inn Business Pay support team by calling 0333 005 0504 or emailing premierinnbusiness@worldline.com. 

You can use your Premier Inn Business Pay card for:

- Work stays at 800+ Premier Inn hotels across the UK
- Food and drink at our restaurants
- Premier Inn meeting rooms

You can track the status for each of the cards in Manage > Card management > Premier Inn Business Pay.

You can cancel existing cards, set card limits and restrict usage for set time periods. You can order new cards on the account at any time.

There are three access levels: account holder, finance user and card holder.

1. Account holder – account holders are administrators who manage all aspects of the credit account. They can assign access levels to other employees added to the Premier Inn Business Pay account.

2. Finance user – finance users can view spending information across the company but do not have management access.

3. Card holder – card holders can use the credit account, but can only view their own spending.

Invoices are created at the beginning of every month and show transactions from the previous month. Payment will be taken by direct debit around 14 days later. You can view invoices from the last 36 months by logging in to your account and going to Spending > Premier Inn Business Pay > Statements and invoices.

If you've opted for twice-monthly invoicing, you'll also receive an invoice on the 15th of the month. Payment will then be taken by direct debit around 14 days later.

Invoices include transaction dates and times, which hotels were booked, the card number used when booking and what payments were made using the card. Guest names, purchase order numbers and your own customer references will also appear on invoices if the information is added when booking.

Invoices show the total amount spent with a comprehensive VAT breakdown and can be accessed or downloaded any time by logging in to your account and going to Spending >Premier Inn Business Pay > Statements and invoices.

When making your booking, you can enter a purchase order number and your own customer reference. Customer references can be used to refer to a cost centre number, booking reference etc. The name of the guest staying at the hotel will appear automatically on the invoice.

Transactions will be grouped together and a subtotal for each individual card will be given, so it may save time to set up one card per cost centre or department if you're managing your account centrally. To analyse this information in more detail, you can set up your own personalised management information reports.

To reset the memorable word for your card, go to Spending > Premier Inn Business Pay, click the‘Manage account’ button next to your account name and select ‘Set/Reset my memorable word’.

You can see this in the spend summary on the homepage. Here, you’ll be able to view your current spend for the month, outstanding balance, new transactions and remaining spend. For an overview of spend for the year, go to ‘Spending’ in the left-hand navigation. Here you’ll find a graph – hover over the month you want to view to see the spend. Or, click the dropdown list underneath the graph for the past year’s spend.

Log in to Premier Inn Business, underneath the spend summary on the homepage you’ll find ‘Manage my credit limit’. This will take you to your Premier Inn Business Pay account where you can request an increase to your credit limit. If you have any issues, please contact the Business Pay Support Team on 0333 005 0504 or email premierinnbusiness@worldline.com

Log in to Premier Inn Business, underneath spend summary on the homepage you’ll find ‘Make a payment’. This will take you to your Premier Inn Business Pay account where you can make a payment. If you have any issues, please contact the Business Pay Support Team on 0333 005 0504 or email premierinnbusiness@worldline.com.