Edinburgh Airport (M9, Jct1) hotel

We stayed at Premier Inn Edinburgh Airport (Newbridge) on 24 October 2026, having booked two rooms, 21 and 23, for what was supposed to be a special family weekend in Edinburgh. Unfortunately, this was one of the most disappointing hotel experiences we have had. Both rooms had unacceptable cleanliness issues. We discovered hairs on the bedding and pillows, a pillow with a deeply unpleasant smell, and a toilet that had clearly not been cleaned to an acceptable standard. These were not minor cosmetic issues or general wear and tear. They were fundamental hygiene concerns that no paying guest should encounter. We immediately raised our concerns with hotel staff. Although replacement bedding and pillows were provided which we had to change the beds ourselves, the hotel was fully booked, meaning we could not be moved to alternative rooms. The carpets, sinks and bathrooms in general were also extremely dirty. As a result, our family spent the night feeling uncomfortable and concerned about the cleanliness of our accommodation. We struggled to sleep, and what should have been an enjoyable family trip was overshadowed by an experience that left us extremely disappointed. Complimentary breakfasts were arranged, but these did little to restore our confidence in the rooms. Unfortunately, the subsequent customer service has been almost as disappointing as the stay itself. I contacted Premier Inn Guest Relations, supplied photographic evidence and explained the impact on our family. Despite the seriousness of the hygiene concerns affecting BOTH rooms, we were offered a partial refund not honouring their own policy. I requested a full refund because I genuinely believe we did not receive the standard of accommodation we had paid for. Rather than meaningfully addressing my concerns, Guest Relations repeatedly sent essentially identical responses, maintaining that the partial refund was the maximum available. I also requested an independent senior management review, but the responses I received did not establish that one had taken place. What disappointed me most was the apparent attitude that replacing dirty bedding, expecting guests to change this themselves and offering breakfast somehow resolved the original hygiene failures. Clean bedding, sanitary toilets and properly prepared rooms are the absolute minimum requirements of any hotel. They should not be considered optional extras. We have stayed in many hotels as a family, and I appreciate that mistakes can happen. What matters is how a business responds when standards fall short. Sadly, on this occasion, both the initial accommodation and the subsequent complaint handling left us feeling badly let down. I would strongly recommend that families inspect their rooms carefully before settling in. We certainly would not choose to stay at this Premier Inn again.

The Experience was absolutely brilliant we were a little early for our early check in and the receptionist Nicky was absolutely brilliant she made us a coffee while we waited and was so helpful and friendly we were on our Honeymoon and we were greeted with a lovely bottle of Fizz with chocolates and a letter just a beautiful touch the room was also very comfortable and when we went for food everyone from the staff congregated us on our marriage this made us feel very honoured and special ❤️

Very clean and comfortable room. Fantastic buffet breakfast - great selection and all fresh and tasty. A bit disappointing to have to pay for parking. Very convenient location for the airport and easy to find.

This was a perfectly adequate stay for one night before our flight home. But a couple of weeks later we received notice of a $50 parking ticket. We were only parked for maybe 15 minutes while we checked in and took in our luggage before we returned the rental car. We didn't see a parking spot designated for check-in or unloading, and we didn't worry about it since we knew we weren't leaving the car there. Well apparently they have cameras and photograph the parking spaces. We contacted them to explain (and, I assume, they could check their cameras to verify exactly how long we were parked in that spot) but they didn't care. Very inhospitable!

It’s a premier inn you get what you pay for we booked this as had an early check out for a flight and nearby hotels were charging ridiculous prices (that’s Edinburgh) checked in went to our room and went to bed left at 3am Rooms are fine my only moan us you can’t adjust shower head and ladies that do not want to wash hair at 2am that is not good so I had a shallow bath instead