Pickering hotel

This hotel is another one that used to be great, but like the whole chain and the Whitbread group products in general, it's rapidly going downhill. On to the room.... Firstly, the temperature control on the bath tap barely moved, thankfully the water temperature coming out was bearable, but this is not acceptable in a room that cost as much as this to stay. What was totally unacceptable though, was the air conditioning unit. Firstly I had to reset it twice to get it to go to cooling mode, the room was stifling when I arrived. When it started, there was barely anything emitting from the vent. Being an engineer and quite resourceful, I decided to raise the panel in the ceiling to see what condition the filter was in. It was DISGUSTING! It was so clogged up with dust that literally no air could pass through it, choking the whole system to the point that no air was blowing. I removed it, cleaned it in the bath, and after that it worked perfectly. I have to ask why on earth there isn't regular checks of these by maintenance staff?! This is a health hazard if nothing else. Breakfast was, once again, very poor. The food on the hot buffet had clearly been out for ages, everything was dried up and looking pretty pathetic, from the sausages and bacon (which was swimming in grease), to the sorry looking fried eggs, and scrambled eggs that had been there so long they'd gone hard and dry on the top. Premier Inn's used to be such good value, but now they are shocking! Heard yesterday that Whitbread are cutting 3000 jobs, it's no surprise to me really with the state of the hotels. This stay cost £124 for one night, midweek, outside of school holidays. I could have stayed in a Travelodge for a better experience for less than half this. If you don't improve, the whole chain is going to decline to the point of no return. Do better.

We arrived sat afternoon I accidentally left my room card in my room with family I asked the woman on reception to open the corridor in which she refused I even asked if she would walk with me to my room she refused again ! I get its security but come on ! I had only been checked in 20 minutes. So I asked a lady who politely opened the for me ( a customer ) the women on reception had a disgusting attitude we will not return - just as well we had a lovely lad serving us for our tea that made the experience a bit better

What an amazing team! Everyone we encountered went the extra mile, despite being extremely busy. The restaurant staff—both front of house and kitchen—worked seamlessly together despite low numbers, and never wavered in their professionalism or commitment to customer care.

Been here before so know what to expect, great location, clean hotel and rooms, friendly staff, didn’t disappoint again.

Last minute booking, was booked into the Travelodge in Scarborough but it looked terrible Arrived just before 10pm in the dark, after 9hrs on the road. Parked up in a disabled bay as I had done previously, didn't look out for any parking signage as the website states it's free. Went to check in using the automated system, it said my room wasn't ready so a member of staff signed me in. I asked if there was EV charging facilities and she said no, as the new owners hadn't signed them up with BT Pulse, she gave me my key (card) and I went to my room. All good so far, stayed the night and left. A couple of weeks later I get a parking fine, bearing in mind it said then and still does at time of writing that parking is free. I appealed to Horizon with proof of my stay and they rejected the appeal. I contacted customer services who said that only the Pickering site manager could deal with parking, they messaged the manager after I had tried to phone several times to get no answer, they said the manager had received the email and woukd be in touch. Forward 10 days and still no contact from them. I phoned customer services again who eventually put me through to the hotel "manager" who was rude, told me it was my fault and that it was not the responsibility of staff to inform guests of the need to register their car, it's up to guests to see and read the signage, accused me of shouting (I wasn't) and hung up. Now what if I was unable to read the signage? Is it such a big ask for staff to remind guests to sign their car in? Should this not be automatic at check in rather than a seperate device? I'm totally appalled by this and won't be staying there again.