Thirsk hotel

Despite paying for early check in and breakfast we were told that our rooms may not be ready for 11am as advertised. We needed access to the room early to get ready for a wedding. We were told that food would not be served in the restaurant until breakfast the next day so my children ate crisps for lunch (the wedding meal wasn’t until mid afternoon). We were woken at 5am by the room above us banging and what sounded like running and jumping around. This continued for 2 hours. My sister who was staying in another room was disturbed by staff entering her room without permission at around 7/8am. My 7 year old autistic son was asked if he had been mischievous (he had not) by a member of staff which led to a meltdown as he thought he had done something wrong. My 12 year old son was told he could not sit down at a table next to our family at breakfast as it was needed despite lots of tables being empty and barely any guests being around. He was ushered towards the sofas to eat. The experience and service was the worst ever received at a premier inn hotel having stayed at a fair few over the years. There were some members of staff who were friendly and helpful, but unfortunately a couple of staff ruined the experience completely.

Stayed for 3 nights in Premier Plus room. Room was standard fare but so unbearably hot and stuffy. No air con but also no ventilation. It was awful. We had one meal in the restaurant and all 4 meals were inedible. Not good, terrible presentation and all tasted bad or were tasteless. Good points were location and staff were cheery.

Exactly as described, with very pleasant staff and a good standard of facilities. The hotel was good value and the restaurant decent and well served.

We’ve stayed 3 times in a Premier Plus room in the last few months. This time was very disappointed with room 219. He had a horrible smoke smell that just hung in the air and was very unpleasant. The toilet seat was fitted wonky and the shower screen leaked all over the floor

Visited for a friday night, place was very comfortable which was mainly due to a very efficient air con unit. Usual premier inn facilities but service was very good on reception