London Paddington (Paddington Basin) hotel

I have stayed with Premier Inn several times before and have generally had positive experiences, but my stay at London Paddington (Paddington Basin) was extremely disappointing, particularly as I had booked a Premier Plus room. On arrival, the carpet was covered in numerous large bleach marks, along with several brown stains. I reported this to reception almost immediately after checking in early, but when I returned to the hotel that evening, nothing had been done and I had not been offered another room. The bathroom was in an appalling condition. The extractor fan was covered in a thick layer of dust and did not appear to work properly. After using the shower, the walls were soaking wet with condensation, and the paint was cracked, bubbling and peeling in several places. There was also a heavy build-up of dust and what appeared to be mould behind the fridge, along with dirty marks on the walls and skirting boards. Overall, the room felt grubby, neglected and poorly maintained. To make matters worse, the advertised “Ultimate Wi-Fi” produced a download speed of just 1.32 Mbps, which is completely unacceptable for a supposed premium service in central London. This fell far below the standard I would expect from Premier Inn, let alone from one of its upgraded rooms. Unfortunately, it was the worst stay I can remember having at any hotel.

I honestly cannot praise our stay at the Premier Inn London Paddington enough! Our room was clean, and the bed was incredibly comfortable-exactly what we needed after a long day of exploring. We visited during a hot spell in July, so having good, reliable air conditioning in the room was an absolute lifesaver. What truly set this stay apart was the exceptional service. Every single staff member we encountered was helpful and quick to address our needs. The morning breakfast team and the staff at the Bar+Block restaurant were polite, courteous, and attentive throughout our entire stay. Speaking of the restaurant, we enjoyed some very tasty burgers there, and I particularly recommend the Choc Fondant for dessert—it was super! A special thank you to Chanelle and Sokhawat Hossain, who both went above and beyond to make us feel genuinely welcome. Management, please keep up the great work and look after your team—they are hands-down your greatest asset!

The team were very hospitable and checked in very quickly. Hotel is in good condition and all facilities worked as they should. Great service, I will be back

We have been to this hotel several times and it’s always been good to us. We may not need to ‘know’ the staff ,but we do know that we can relax and be confident. As a hub for the rest of London, it offers so, so much , it’s close to all shops, restaurants and the surroundings next to hotel. The canal is a lovely walk , in many directions, and all transport modes are within 5 minutes walk. We have met a very helpful member of the team, Nadia. She is lovely, went out of her way to be helpful, whilst asking other team members to help and ‘jump on’ . Great service and friendly. We also found our shopping stuff. For such a very busy time, (Wimbledon, Pride March and BST Hyde Park) it feels calm, and reassuring. Yes we’re coming back. PS , thank you Nadia. X Love , Stephen and Lyn Meadows

We stayed at the hotel for one night for a concert in Wembley. Due to leaving the concert we decided to come back to the hotel a spend the evening there. The hotel staff were brilliant, helpful and gave us a friendly check in when we arrived. Unfortunately I cannot say the same for the restaurant staff downstairs, we went down without a reservation which when we asked the front desk we was told we did not need to book but when we got down the lady at the stand said we needed a booking as they were busy with large tables that’s night. The biggest table there was a table of 5 a few tables of 3 and the odd couple or single person. The food was delicious cannot fault it there but unfortunately it felt like we was left for a long time waiting in between when orders where being taken, we eventually had to go and find someone to take our order as no one was coming to us, it would be understandable if they was busy but when we went down it was not busy as half the restaurant was empty. The rooms were nice and comfortable, we got a premier inn plus room which came with lovely extra items in the room. But when it came to having a shower in the room, I had no shampoo in my bottle. Surely the cleaning staff throught the day should have picked up on that. We debated going down to asking for some but for the long day we had decided not to. Overall, the hotel is lovely and I would stay here again. But given our experience we had recently, it might be awhile till we come back.