Torquay Seafront hotel

Got there 2.45. Pouring with rajn soaking wet through & Couldn't check in until 3. Wouldn't let us in 15mins earlier unless we paid extra £15. Cooked breakfast was not stocked up. No eggs or sausages. Waited for chef to come out with more but no one was around, asked waiter & he said chef will bring more out. None came & our other food was going cold so had to go without. Carpet in dining are was absolutely filthy 🫣🙄 see attached pics . Definitely not acceptable.

Hi all. If your planning on coming here dont. There is no staff, no heating, breakfast is terrible as they have no gas and only half an oven. The toaster work once theb overheat and have to cool down which take about half an hour. The room is dirty, shaving remains round the sink, dark fluid marks on the tiles and up the bath panel. Hair in the shower and the bath and the light on the desk doesn't work. There is no where to sit during the day as the bar and restaurant is shut. And the manager is no where to be seen. We have stayed here many occasions previously and never had an issue generally and im not one to leave feedback usually.

Filthy, disgusting,poorly managed hotel . Room over booked so did not get what we paid for, despite booking the room months in advance. Couldn’t provide a refund, moved room twice - both equally as filthy and left ASAP the following morning. The rooms are clearly NEVER cleaned. The toilet in reception is a health hazard. The food is appalling, clearly extremely understaffed with very long waits. The duty manager is confrontational and not suitable for the position. We heard many guests complaining about the food, the wait, the cleanliness. Certainly did not expect this from a premier inn. Avoid this hotel at all costs!!! Will lot be booking with premier inn again.

We booked a night’s stay with the Torquay Seafront Premier Inn, as it was convenient for the Princess Theatre in that town. However, we made a big mistake in planning to eat at the hotel before leaving for the theatre. We endured a one-hour wait for two starters and two portions of chips, with no explanation whatsoever forthcoming; this proved to be the final straw in our relationship with Premier Inns. After 45 minutes, one starter appeared on its own. As there was no sign of the remainder of the order coming and the staff couldn't say when it might, we pointed out when it did finally arrive, the first starter would be stone cold, it was therefore taken back to the kitchen. Eventually, into the second hour of waiting, the complete order arrived. Mine was as described, but my wife's differed significantly from what was on the menu. However, as we were due at the Princess Theatre, there was barely enough time to eat our food, let alone wait for a replacement. I suppose we were, to some extent fortunate that we got a meal at all, as there was another couple who had to give up waiting, as they would have missed the show. I don’t altogether blame the staff, but as more potential diners were arriving, they were not being advised to expect a long wait for food. I think the main problem lies with the management, who must have had a reasonable idea of how many diners to expect, based on the number of rooms booked. Clearly, there was a problem in the kitchen, most likely a staffing shortage, which left the team unable to cope with the volume of orders. The hotel itself is also looking increasingly tired and shabby. In particular, the carpet in front of the breakfast self-service area was in a disgraceful condition and is long overdue for at least a good clean, or better still, replacement. Regrettably, this incident comes on the back of a written complaint I submitted to this hotel chain earlier this year, to which I did not even receive the courtesy of a reply. Bye-bye Premier Inns, we won’t be booking with you again.

Compared to previous years, our stay was poor in comparison. Arrived approx 1pm, no bar or restaurant open until 5pm. Skeleton staff working hard, but no management to help with any issues. Evening restaurant very poor. Breakfast very poor, everybody refunded breakfast costs.