Torquay Seafront hotel

This hotel needs closing down for a full refurbishment! We stayed for 3 nights for a conference which was very close by. I was in a party of 8, in 4 rooms and If it wasn’t for the conference we would have left straight away. You walk from the main door to the reception and pass a dirty bucket on the floor which is collecting water from a leak in the ceiling. This bucket was there all the time during our stay. It took 30 mins to check in. It was clear that there is a problem with their IT equipment as lots of people were experiencing different problems, myself included. The hotel is dirty, carpets are stained and our premier plus room was definitely not a premier plus experience. The WIFI didn’t work, coffee maker was cold and our room had only 1 towel. We requested the room cleaned every day but it didn’t happen. We had to go to reception to collect towels. Our keys didn’t work on day 2 resulting in another long walk back to reception. The breakfast room was dirty, tables were sticky and if you looked at the floor and under tables you saw stains, grease, thick dust and cobwebs. The hotel has a restaurant and bar. The bar ran out of drinks on day 2 and was closed on day 3. This has to be the worst premier inn I’ve ever stayed at. The only good thing about it was the staff who were friendly and hard working, but there simply weren’t enough of them .

I booked a double room with a meal deal foy 5 nights starting 06/09 2026. I made the booking on 11/07/2026. What i didn't know then and in fact was never told that the Beafeater restaurant was due to close on the last full day of our stay. the problem is i should have been informed of the closure beforehand so i could make up my mind about having the meal deal. What actually happened was that the first evening when we went for our meal the first thing the waitress said was that there was a list of things unavailable, in fact it turned out 3 of the main meals were unavailable all due to closure. This went on all 5 nights with different meals coming off the menu until the last night when there was only a choice of 3 meals. I understand the idea was not to be left with a lot of food when it closed, my main gripe is i should have been informed beforehand and had a chance to cancel the meal deal. I feel i have been short-changed and my wife and I were really disappointed as we did not have a decent choice of food, in fact i had to have the same meal a couple of times and at no time could i have my favourites. we have been using this hotel at least twice a year for a while now and to be honest always enjoyed the stay, food was always good and the staff and rooms excellent so we are both doubly disappointed and it did spoil our stay.

We had a enjoyable 5 nights stay in a premier plus room 612.Perhaps we were lucky in the room we had but we found it adequate for our needs.We understand people complaining about the hotel and it is dated and needs refurbing especially the old part of the hotel.As we left on the Thursday the Beefeater restaurant was closing don't know if anybody is taking over.The hotel is in prime position on the seafront and with a good refurb reviews would get better.

This Premier Inn is perfectly placed right next to an amazing beach, with lots of activities, restaurants and amenities nearby. A fun crazy golf just across the road, with gardens and a nice cafe too. The room was very comfortable with a nice sea view, and the restaurant was very nice for both breakfasts and evening meals. The staff were very friendly and helpful.

Arrived late car park very dark. I was given unclear and inadequate information about parking ,As a result of this miscommunication, I ended up receiving a £100 FINE reception staff told me.to add number plate on paper he would do the rest and would be free parking Unfortunately, the lack of proper guidance I have a fine. Called today and was told by staff there is signs and nothing they can do. Even tho it was the staff at the desk who advised me incorrectly, I and taken this further and not happy at all. The lack of help in this situation, even though trip advisor says fee parking watch out and dont listen to staff who are unhelpful, it's £8.50 A night I have learnt today.