Torquay Seafront hotel

I like going to Premier inns, and this is no different. The rooms were nice, the food, the nearby areas... Just amazing.

Since beefeater has gone the restaurant is very poorly ran, not very clean and very untidy. All the staff were trying so hard to please everyone which was never going to work as there just wasn’t enough staff. One chef called David was trying so hard to do the breakfast on his own but it just wasn’t physically possible. Loads of people were complaining about the 2hr+ wait for an evening meal and when it finally arrived was still not good I.e no staff. I spoken with an area manager which told me he couldn’t get the staff, my suggestion was to pay above minimum wage then they might get some staff. When we went to our room we noticed the bed sheets weren’t very clean so we asked and got them changed. Finally I’d like to thank these members of staff who were trying there upmost best to keep customers happy even with many complaints, Dan, Daisy-may, Ben, David, Laura, Trina and Owen.

The location was perfect for a theatre visit but the whole experience was not what we have come to expect from a Premier Inn. The breakfast and restaurant service was extremely poor though the small number of staff were doing their best in difficult circumstances. The breakfast serving area was very shabby and there were long queues waiting for the food to be prepared and cooked. The management will have known that the hotel was full and one chef was not nearly enough to cook for the number of guests at breakfast. We had one evening meal at the hotel and the service was extremely slow. We waited an hour for a straightforward meal. Again, the staff were as helpful as they could be. Management must step up if they are to maintain the Premier Inn reputation.

As far as location is concerned the hotel is great - close to the sea front and The Princess Theatre but is seriously lacking in many areas. The breakfast service was poor - not enough staff on so inevitably there were delays when queuing for hot food. The floor in the food area was extremely sticky and the kitchen would barely pass food hygiene standard ratings now. When we returned to our room in the evening there was a very “fishy” smell which I imagine was to do with the drains. On the plus side our nights stay was very reasonably priced, the bed was comfortable and the tv was great. Premier Inns need to employ more staff to take the pressure off existing ones who are doing their best against the odds. Not so much emphasis on profits but more on quality standards please !!

Do not book this Premier Inn!! Paid for early check in to be told our room was not available & that booking & paying for early check in (at 11) does not guarantee you early check in as some guests don’t check out till 12. Lady on reception arguing the toss on that. Corridors etc having an odd off putting smell. Carpets in all areas filthy. Floor and tables sticky (enough for my shoes to stick to it and my glass). 11 items off the food menu. Ordering fish & chips and then to be told 55 mins later it wasn’t available. Waiting over 10 mins at reception for assistance. Asking for one bedroom clean at 0930 to return at 4.30 & it hadn’t been done, waiting at reception again for 10 mins to get toilet roll & no apology given for not cleaning room Both ladies hand dryer in bar toilet not working. Only one coffee machine working at breakfast resulting in queues. Fire alarm suddenly going off at approx 10am Monday, lots of families gathered in reception not knowing what’s going on to be told ‘of it’s for staff only’. Immediately checking the reception desk no sign there or indicate this, however a sign emerged the next morning but stayed 11am. Heard that the chef had left and the two staff cooking breakfast were even meant to be working in the kitchen. Food wasn’t even like warm and the eggs well I couldn’t even say they were edible. Appears the remaining staff there are overwhelmed and poorly managed. Any time I saw a guest talking to a staff member they were doing so to complain about something. Do not waste your money!!