Newquay (Quintrell Downs) hotel

I stayed here for an extended work trip and the frustrating thing is that the hotel itself is actually perfectly decent. It is some of the basics around it that badly let it down. The room was absolutely fine. It was clean when I arrived, a good size, the bathroom was clean, the shower had good pressure, there were extra pillows available and the air conditioning worked really well. The room itself gave me very little to complain about. The location is also decent. The train station is close by if you want to get into Newquay, there is a Spar across the road which is handy if you forget anything, and the car park is a good size. The staff themselves were excellent. Everyone I dealt with was very friendly, pleasant and helpful, and whenever I needed anything they did their best to sort it. I could not fault their attitude at all. They were welcoming throughout the stay and came across as genuinely wanting to help. Unfortunately, some of the wider issues still badly let the hotel down. The connectivity here is awful. There was virtually no usable EE signal, which obviously also affects networks using EE, and Vodafone was just as bad. In an area where mobile signal is clearly poor, you would expect the hotel WiFi to make up for it. It does not. The free WiFi is so poor that at one point I could barely download a GIF from a WhatsApp group. That is not an exaggeration. For a hotel in 2026, calling that a usable internet service is being generous. You can pay extra for the premium WiFi, but it is around £6 a night. On a longer work stay, that becomes ridiculous very quickly. My employer had already paid well over £1,000 for the room during my stay, yet apparently basic, usable internet is still treated as an optional extra. That feels very outdated and, frankly, poor value. The restaurant service on my first night was also atrocious. The food itself was fine, so this is not a criticism of the kitchen in terms of quality. The problem was that it took just under an hour for my food to arrive despite there being hardly anybody in the restaurant. Tables were sitting uncleared and the whole service felt disorganised. Again, I do not put that down to the attitude of the staff because everyone I spoke to was very pleasant and helpful. It felt much more like they had not been given enough training, support or clear direction. If a quiet service feels that disorganised, that points more towards a management or staffing issue than the people actually trying to do the job. That first experience was poor enough that it immediately put me off eating there again. So overall, the hotel has clean and comfortable rooms, good parking, a useful location and genuinely excellent staff. Unfortunately, the dreadful free WiFi, almost nonexistent mobile signal and badly organised restaurant service seriously drag it down. For a short overnight stay, you might not care. For anyone staying several nights for work, the internet situation in particular becomes incredibly frustrating. Premier Inn really needs to stop treating functional WiFi as a premium extra. In a hotel where mobile signal is already virtually nonexistent, decent internet should be a basic part of the room.

Staff are very helpful and friendly, room was clean and tidy as it always is! Bed is comfortable! Breakfast is amazing! I stay here 3 or 4 times a year every year is awesome

I had a great experience at Premier Inn Quintrell Downs, and wanted to give a special mention to Ashleigh on reception. She was absolutely fantastic throughout my stay — incredibly friendly, welcoming and always happy to help. Nothing seemed like too much trouble, and she went out of her way to make sure everything was taken care of. It’s always great to receive such genuine and professional customer service, and Ashleigh is a real credit to the Premier Inn team. Thank you for making my experience such a positive one! Would definitely recommend and happily stay again.

Very happy with our stay ..excellent service from Ashleigh on reception and from the staff in the restaurant next door ..everyone was very friendly and happy to help with our stay ...5stars 😊

Terrible cleaning of the shower. I arrived on the Thursday and the shower had someone else’s hair in it. I have no idea who’s this was