Caernarfon hotel

I stay here quite regularly for work, the staff in the hotel and at the bar for breakfast are all very welcoming and friendly. On one occasion I unfortunately had to work away from home on my birthday while staying at this hotel. My partner rang ahead to inform them, the team very graciously left me a gift in my room. I can't sing their praises enough!

Great experience. The hotel was clean and comfortable and the staff were amazing. The only downside was the Table Table restaurant, who were not very good at all. The food was sub-par and the staff were quite dismissive. A real shame considering the high quality of service provided by the premier inn.

The good bits were the location by the Caernarfon harbour. You can walk to the Menai Straights waterfront in 2 mins. There are a few restaurants close by, and the historical town centre and castle are 10 mins walk away. Lots of parking on the other side of the road, which you pay for, so OK when it's dry but not so good when its raining. You can pull up outside the hotel to unload your car before checking in. The bed was comfy and the cleaner left a packet of jammy dodger biscuits in the room, which was very sweet. The not so good was the room was boiling hot, the window opened a couple of inches due to the safety locks that have been put on the windows. It was not enough of a gap to get cool air into the room. The Bathroom was incredibly humid with bad ventilation, so it steamed up every time we used it and added to the temperature. The room needs to be able to open the window to help control the temperature and to bring fresh air into the room as it was very stuffy when we first checked in. It was noticeably cooler in the corridor for some reason. Two menopausal women sharing a twin room for 2 nights didn't sleep well as a result of the room being way too hot.

We stayed at Premier tnn Caernarfon on 15 October and visited reception at around 19:00 to ask a few questions before checking in. One of my questions was for restaurant recommendations for dinner. The receptionist on duty recommended only a Chinese restaurant, which I found surprising and inappropriate. I could not help but feel that this suggestion may have been made based on my appearance. Later, my husband visited reception and asked the same question. He was given a wide range of recommendations covering several restaurants in the area. We reported this the following morning, explaining that we felt it was a discriminatory experience. Unfortunately, the response was limited to a brief apology, and no further action appeared to be taken. Despite two managers being present at the time, neither showed any concern or willingness to listen. Also, even though we had placed a DND sign on our door, the housekeeping staff attempted to enter the room in the morning, which woke us up and further added to our disappointment.

Excellent service from Jenny and the team. The room was spotlessly clean and comfortable. It was also a lovely touch to receive a memorable welcome gift in my room on arrival. I look forward to my next stay!