Caernarfon hotel

Actually my family and I have not yet stayed at the hotel. That event is coming soon. I am leaving a review based on service so far. I booked a 3 day stay for this month. In error I booked incorrect dates. It took me 3 hours attempting to get someone to answer a phone so I could amend my booking. Nobody at the hotel would answer the phone at all. I tried the attached restaurant whose manager told me he himself had been trying for 3 days by phone to get in touch with the hotel. I also sent an email but have never received a reply. Despite being in the hospitality trade, and in my eyes should be available to contact during long hours to provide customer assistance, the availability of help is none existent. YOU ARE ON YOUR OWN. This also applies to the Premier Inn national number. What an absolute disgrace. It is almost impossible to believe such amateurish service is provided by such a large company! Without doubt this company cannot sustain a market presence while it is working to such unbelievable poor standards. Premier inn have sent me a standard 7 day reminder/confirmation of my stay. The details are incorrect. I have had to email the hotel for clarification of several points, but am dreading any outcome.

Good location on the marina in Caernarfon. Close to the castle and the walls. Not far from bars , restaurants, cafes, pubs and shops. Good base to travel to Anglesey or north Wales. Stayed here twice before , will stay again. Pub next door good for dinner and breakfast.

We only stayed one night but had the best nights sleep in months!! The reception staff were very welcoming and the restaurant staff were friendly and very good humoured. Thank you especially to Matt., Anya, Tamara and Madeleine.

Caernarfon Premier Inn is a great place to stay. Very helpful and friendly staff knew the locality and places to eat. The hotel is situated on the sea front in easy reach of town and local car parking is close. Rooms are great and breakfast really excellent.

Very disappointed. Rooms need updating, very drab and no view out of window. Just a wall basically . Thought there would have been sea view as we were in Caernarfon on the quay. Nothing like the photos . Room was small and so was bed. Friends room had a bigger bed even though we paid same price. The staff were lovely though, very helpful. No parking on site. Disabled only. Wouldnt stay there again as I don’t think it was cheap for what we got. We did meal deal at table table. Food was really good and hot. Served really quickly even though they were short of staff. Very busy restaurant. Well done to them.