Cardiff City Centre (Queen Street) hotel

ta-ratings-img(4871 reviews)
  • Premier Plus rooms

Less than a 10-minute walk from the Utilita Arena Cardiff and St. David’s Dewi Sant

Hotel FacilitiesSee all

Chargeable offsite parking

Rooms with a view

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Cardiff City Centre (Queen Street) hotel

There is no on-site parking available at this hotel. Chargeable off-site parking is available at NCP Dumfries Place car park (St Andrews Lane, CF10 3FN). Daily rates- £25 for 24 hours, we offer 25% off making this £18.75 per 24 hours. Electric charging points are available and a 2m height restriction is in place. Blue Badge holder spaces available on Churchill Way. Alternative, chargeable off-site parking is available at NCP Rapports (David Street, CF10 2EH) at £25.95 per 24 hours. Please note that no heavy goods or large vehicles are permitted.

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Plus with a view

Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Premier Plus

Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Restaurant

The Social
The Social

Open 24 hours a day, The Social is a place for everyone to hang out in style. Whether you’re looking for a proper get-up-and-go breakfast, a leisurely lunch, pre-night out drinks or you need to grab a quiet spot for a meeting or work call, we’ve got you covered. Think free Wi-Fi, a team available 24/7 and a super central city location – there’s no better place to chill out! The Social has a menu to match whenever hunger strikes (not forgetting the little ones too) with food and drink on offer throughout the day. You’ll even be sorted late into the evening with our late night, light bites menu. There’s also a bar full of lip-smacking drinks with amazing offers like 2 for 1 on cocktails from 5pm. Checking in has been made even easier too. When you arrive for your hotel stay, simply scan your QR code at a check-in kiosk, pay using your payment card if you haven’t already pre-paid online and pick up your room key. No faff – it’s as simple as that.

Reviews for Premier Inn Cardiff City Centre (Queen Street) hotel

1-2 of 4,871 reviews

"Very Convenient"
Convenient for High Street, Train Station and Utilia Stadium. All the staff were friendly and helpful. Saw me faffing about with the check in machine and came over straight away to help. Had a Premier + room very big no view. Bar area very nice. Breakfast good best fried ever had in a hotel.
"Staff need training on Health and Safety protocols"
I’m writing to express my extreme dissatisfaction with the service and safety at your Cardiff Queen Street property on July 19–20, 2025. Instead of the comfortable and secure environment I expected, my experience was ruined by serious issues that compromised both comfort and safety. From the moment I arrived, there was a strong smell of cannabis on every floor, which infiltrated my bedroom and made it unpleasant. Despite raising this with reception upon check-out, no action was taken. On Sunday evening, the fire alarms sounded continuously, leading to a chaotic and poorly coordinated evacuation. No clear instructions were given, fire service support didn’t arrive despite assurances, and only two police officers were on site. Of particular concern was the abandonment of a disabled guest on the ninth floor. No staff member provided assistance, leaving her stranded until myself other guests intervened. This lack of duty-of-care violates accessibility and safeguarding standards. All guests were herded into an uncovered car park in heavy rain and high winds, with no shelter or information. We were vulnerable, especially given the bomb threat. To add to the chaos, we were told the hotel didn’t own the car park and were ordered to disperse, highlighting the absence of a coherent contingency plan. These failures caused significant inconvenience, anxiety, and distress. I demand the following: Premier Inn need review and improve evacuation and accessibility procedures, including staff training on assisting vulnerable guests.
"Basic but central and friendly"
Great location in city centre but not noisy at night. Building is underwhelming but social areas welcoming and staff super friendly and helpful. Room was basic - windows don't open and AC is dated - but beds were comfortable and plenty of space for 3 adults. Some issues with bathroom - shower flooding, etc - were quickly resolved when reported. Overall, a good value experience, but beware the pricey parking in and NCP.
"Gone downhill big time"
Omg what has happened to this place we have stayed here numerous times and never a problem but this time what performance. Paid for early check in for 2 premier plus rooms only to be told there are not ready we needed these rooms to get changed for our sons graduation hence why paying the extra fee but kept on being told not ready the young boy on reception was trying to help and very polite but the older man what an unhelpful rude man needs to go back on a customer service course! I’ve got so much more to say about this man and the rest of it but I will leave it to my complaint to head office about him they left us with 10 minutes to get showered and dressed for our event! And believe me we wasnt the only ones in this situation. The rooms we had were ok not worth the extra for premier plus ultimate wifi kept on going off so just had to use our data Breakfast food was really nice and the lady cooking was lovely and polite and friendly (show your colleague how it’s done!) but the drinks either there was no cups for the coffee or glasses for the juice and orange juice was empty the whole time we was at breakfast so need to sort that out The man in the bar in the evening very nice too So I said earlier gone downhill massively since our last stay so my advice is pay a bit extra and stay somewhere else
"Excellent hospitality particularly for nut allergy"
Hotel was easy to locate and not far from the central station. Staff were very friendly and were exceptional in assisting with my son’s nut allergy (allergy menu, extra wipe down of the table, fresh cutlery rather than the ones on the table). Hotel was very clean and comfortable. Only issue was the room prices were inflated due to a large event going on.

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Hotel description

Whether you’re catching Cardiff events at the Utilita Arena, watching live matches at the Principality Stadium or just sightseeing in the city centre, you’ll love the location of our Premier Inn Cardiff City Centre (Queen Street) hotel. As well as being just a five-minute walk from Queen Street train station, top attractions in Cardiff are right on our doorstep too. From iconic Cardiff Central Market and St. David’s Cardiff to the Castle Quarter Arcades, you’ll be spoilt for choice if you fancy shopping in Cardiff near our Queen Street hotel. History buffs will love visiting Cardiff Castle and the Museum of Cardiff too! Head back to our Cardiff hotel for tasty meals and cocktails at The Social, our stylish in-house restaurant, before snuggling down in a super-comfy bed for the night.  

Cardiff City Centre (Queen Street) FAQs

Hotel contact information

Phone: 0333 777 3981

Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.