Cardiff City Centre (Queen Street) hotel

ta-ratings-img(4897 reviews)
  • Premier Plus rooms

Less than a 10-minute walk from the Utilita Arena Cardiff and St. David’s Dewi Sant

Hotel FacilitiesSee all

Chargeable offsite parking

Rooms with a view

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Cardiff City Centre (Queen Street) hotel

There is no on-site parking available at this hotel. Chargeable off-site parking is available at NCP Dumfries Place car park (St Andrews Lane, CF10 3FN). Daily rates- £25 for 24 hours, we offer 25% off making this £18.75 per 24 hours. Electric charging points are available and a 2m height restriction is in place. Blue Badge holder spaces available on Churchill Way. Alternative, chargeable off-site parking is available at NCP Rapports (David Street, CF10 2EH) at £25.95 per 24 hours. Please note that no heavy goods or large vehicles are permitted.

Our rooms

Standard double

A super-comfy bed, a powerful shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Plus with a view

Our enhanced room design with a great view, Ultimate Wi-Fi, coffee machine, mini-fridge, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Premier Plus

Enhanced room design, Ultimate Wi-Fi, blackout curtains, coffee machine, mini-fridge, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

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Restaurant

The Social
The Social

Open 24 hours a day, The Social is a place for everyone to hang out in style. Whether you’re looking for a proper get-up-and-go breakfast, a leisurely lunch, pre-night out drinks or you need to grab a quiet spot for a meeting or work call, we’ve got you covered. Think free Wi-Fi, a team available 24/7 and a super central city location – there’s no better place to chill out! The Social has a menu to match whenever hunger strikes (not forgetting the little ones too) with food and drink on offer throughout the day. You’ll even be sorted late into the evening with our late night, light bites menu. There’s also a bar full of lip-smacking drinks with amazing offers like 2 for 1 on cocktails available all day! Checking in has been made even easier too. When you arrive for your hotel stay, simply scan your QR code at a check-in kiosk, pay using your payment card if you haven’t already pre-paid online and pick up your room key. No faff – it’s as simple as that.

Reviews for Premier Inn Cardiff City Centre (Queen Street) hotel

1-2 of 4,897 reviews

"Threats by staff of being kicked out onto the streets at midnight for making a complaint the 24/7 kitchen was closed."
Threatening Staff and False Advertising of 24/7 Kitchen open times. I arrived back at the hotel at 12:45am to find the kitchen closed, despite the website and staff when we checked in clearly stating it is open 24/7. When I expressed my frustration about this as I was starving when I got back I was told by a member of staff that if I raised my voice, I would be “out on the street.” Even when I spoke very calmly with the staff member expressing my annoyance about this he repeated that “at the rate you are going, you will be out on the street soon if you keep complaining.” At no point was I aggressive; I was simply voicing a valid complaint about a service that was advertised but not provided. I have never, in any hotel I have stayed in, been threatened with being thrown onto the street for raising a complaint. It is completely unacceptable and appalling for staff to threaten paying guests in this way. Especially being kicked out late at night as this would put me in danger for making a complaint to a staff member about something advertised that was not provided. This was the worst hotel experience I have ever had. The kitchen was not open as promised, the staff response was threatening and unprofessional, and guests are clearly not treated with respect. Avoid this hotel at all costs—if you complain, you risk being thrown out onto the street.
"Staff threatened kicking me out on the streets at midnight for making a complaint the 24/7 kitchen was closed!!"
Threatening Staff and False Advertising of 24/7 Kitchen I arrived back at the hotel at 12:45am to find the kitchen closed, despite the website clearly stating it is open 24/7 and the staff earlier saying it would be open. When I expressed frustration about this I was told by a member of staff that if I raised my voice about this matter, I would be “out on the street.” These were his exact words!! Even when I spoke very calmly expressing my disappointment and annoyance about this the staff member repeated that “at the rate you are going, you will be on the street.” At no point was I aggressive; I was simply voicing a valid complaint about a service that was advertised but not provided. I have never, in any hotel I have stayed in, been threatened with being thrown onto the street for raising a complaint. It is completely unacceptable and appalling for staff to threaten paying guests in this way. This would put the paying guest in danger by being put out into the streets late at night for voicing a complaint. This was the worst hotel experience I have ever had. The kitchen was not open as promised, the staff response was threatening and unprofessional, and guests are clearly not treated with respect. Avoid this hotel at all costs—if you complain, you risk being thrown out onto the street late at night.
"Very pleasant and comfortable"
The room was perfect, excellent view over Cardiff, bed very comfortable, food was lovely and service was amazing, staff was always happy to help, definitely would be a place to book again if in Cardiff
"Feels like home"
This would be the fourth time we have stayed here and one of my favourite premier inns. Staff are very polite and helpful. We always ask for a room on the higher floors as you get such a good view of the city especially at night. The room was amazing and this is the second time we have had room 901, its massive and even has a corner sofa and chair at the far end of the room and a massive super king size bed, it was amazing and so comfortable. The only thing I would say is, its such a shame that the tv isn't on a twist tv stand as you can really only see the tv when sat on the bed. We ate on the restaurant two evenings, the first night there were a few things that weren't available so not an issue but on the second night very little to choose from and one of the meals chosen had items missing which they didn't let us know, so that was a bit disappointing but think this was due to a change in the menu which was happening in two days so the kitchen hadn't stocked up on some food items. All in all a lovely stay and hopefully when we go back there we can have the same room. Thanks all the staff at cardiff city centre premier inn.
"Friendly staff"
Staff at this hotel are always friendly and helpful. The ground floor space is friendly, welcoming and modern. The rooms are standard Premier Inn, suitable for me.

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Hotel description

Whether you’re catching Cardiff events at the Utilita Arena, watching live matches at the Principality Stadium or just sightseeing in the city centre, you’ll love the location of our Premier Inn Cardiff City Centre (Queen Street) hotel. As well as being just a five-minute walk from Queen Street train station, top attractions in Cardiff are right on our doorstep too. From iconic Cardiff Central Market and St. David’s Cardiff to the Castle Quarter Arcades, you’ll be spoilt for choice if you fancy shopping in Cardiff near our Queen Street hotel. History buffs will love visiting Cardiff Castle and the Museum of Cardiff too! Head back to our Cardiff hotel for tasty meals and cocktails at The Social, our stylish in-house restaurant, before snuggling down in a super-comfy bed for the night.  

Cardiff City Centre (Queen Street) FAQs

Hotel contact information

Phone: 0333 777 3981

Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.