Cardiff City Centre (Queen Street) hotel

Close to key Cardiff attractions like the Motorpoint Arena, Cardiff Castle with good links for business

TripAdvisor Traveller rating:

4,082 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 4,205 surveys

Location

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Helmont House, 10 Churchill Way, Cardiff CF10 2HE

Sat Nav Directions: CF10 3DJ What 3 Words: ///hips.wanted.hedge

Directions: Direction to the hotel: Take A48(M) towards Cardiff (East & South) for 4.5 miles. Take exits towards Cardiff (East), Docks and follow Newport Rd towards Eastern Ave North. Continue forward for 2 miles, under the railway bridge. Turn left at Station Terrace passing Queen St station. At the cross junction, turn right onto Churchill Way and the hotel will be on your right. Directions to parkig: Instead of taking the left onto Station Terrace towards the hotel, continue on the A4161 until you come to the main junction with traffic lights. Turn right onto Park Place and take the next right onto St Andrews Place. Take a right just before the bridge onto St Andrews Lane and follow the road to the left to enter the discounted car park.

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Transport and local information: Cardiff Royal Infirmary 0.6 miles (4 min drive)
Cardiff Motorpoint Arena 0.25 miles
The Millennium Stadium 0.5 miles
St Davids Hall 0.25 miles
Welsh Institute of Sport 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Chargeable off-site parking is available at Dumfries Car Park (CF10 3DJ) at £12.50 for 24 hours. Please get your ticket validated at reception.

Parking can be prebooked through NCP's website using the following promo codes:
NCP Dumfries Place Car Park - CRDPI50NCP
NCP Rapports Car Park - CRDPI30NCP

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1-5 of {{4082 | number:0}} reviews

13 Sep 2020

antz1975

Burry Port, United Kingdom

Trip Type: Family

"Almost Got it right. "

Myself, wife and teenage son stayed here recentl for two nights. The check-in was easy and painless, which is always a bonus. The staff explained all the rules and guidelines as we checked in, you have to book an alloted time slot for breakfast. That's the case even if you pre book via the website so people be aware. Do not just show up thinking you'll get a seat, because this is not the case. You will be taken to your seat where you will have to order your breakfast, but you still make your own and tea and toast. Make sure you pick the right time as it can get busy and you have to queue until seats become available. The room was very spacious for the three of us. Your usual set up (I do think a mini fridge would be a great addition to the rooms). Only one family can occupy a lift at one time, so be prepared to wait or request a closer floor to the ground so you can take the stairs as an option. The rooms are not cleaned so you have to ask at reception for more towels and toilet paper which is embarrassing but my needs were met without any hesitation. The staff were great and polite and still interacted with us which was great. My only downfall is that the bar situation. So here it is; you can still order food/drinks but it is Takeaway only. You can order but you have to eat in your room. We didn't like or go for this option so we did eat out every night. They serve breakfast in the same part of the hotel so why not finds a system that works for their guests as not everybody has the luxury of going out and looking for other options. Overall a pleasant stay.

6 Sep 2020

Katie J

Trip Type: Family

"Staff were so helpful"

We had a great family break at this hotel. Our family room was spacious and extremely clean. The beds were comfy and the room was quiet. The staff were so friendly and helpful. It was the Bank Holiday weekend, so fairly busy, but Becky and Mariam, still continued with a smile on their face, serving us a delicious breakfast. The location of this Premier Inn is fantastic, we didn't move our car for the duration of our visit. The staff kindly shared with us a discount deal on the NCP App, which saved us a lot of money - thank you. We will return again.

28 Aug 2020

894sallyl

Pendine, United Kingdom

Trip Type:

"HOT 🥵 "

Stayed two night, usual standard you would expect from a premier inn, but the rooms were so so hot, not even particularly warm weather either, we had the temp set on the lowest and it was still hot, so didn’t sleep well the both nights we were there. Breakfast is a nightmare obviously the Covid rules make a buffet style difficult so you are seated and then everything is bought to your table, but it’s so so slow, we had booked a time slot but was still left waiting outside the restaurant for a good 15 mins before been seated even though half the tables were empty, it was just there was only two members of staff serving and dealing with people on the door, if you want a quick breakfast before leaving then I wouldn’t bother booking and paying for breakfast x

27 Aug 2020

Scott F

Uplyme, United Kingdom

Trip Type:

"Excellent staff/value/location"

Our second stay at this hotel and I've stayed at many Premier Inns around the country. I can't find and faults with this one, or any of them. The location of this hotel is perfect for the city centre and Queen Street station, which has hourly direct trains to the Bay. The staff at this PI are great and nothing seems to be too much trouble, even at these "altered" times. They have made several changes in light of COVID but this makes no difference to the overall package which is still great value, safe and comfortable.

19 Aug 2020

DDTDD

Northop Hall, United Kingdom

Trip Type:

"***BED BUGS***"

***BED BUGS*** * No contact from the Hotel Manager whatsoever * Only a refund has been processed * Fiancée covered in bites * We have had to treat our house with bed bug/insect treatment We stayed here Friday 7th & Saturday 8th, leaving on Sunday 9th of August 2020. Waking up on the morning of the 8th, I was greeted by a small sized bug/insect crawling across my shoulder. Thinking that this must have been something that crawled in during the night from outside, I flicked it off, put it into a small bag and put into the hotel room bin. We went off to enjoy the wedding we were attending, arriving back into the Hotel around midnight. Waking up on the morning of the 9th, we discovered what you can see on the attached images, along with even smaller ones crawling around, although you can only see those on the videos we recorded, which I can't attach. Covered in small bites, we left the room and went straight to reception to inform them of the problem. The girl there was extremely apologetic and you could tell embarrassed. She was very helpful in providing us with who we need to contact and provided us with that information. We sent emails to the Premier Inn customer service and after a couple of days they came back to us and informed us that they were investigating. We also contacted Cardiff City Council. The Shared Regulatory Service had contacted us, and told us that Pest Control confirmed that they had identified an infestation in our room as well as the surrounding ones. The Premier Inn customer service has been helpful, open and informative, but we have had ZERO contact from the Hotel Manager. Not a phone call, an email or even a text to apologise for what happened. Nothing. We have also only been provided with a refund. Not expecting a weeks holiday, but something that would maybe persuade us to stay at Premier Inn again, which I do [did] often. The only reason I am writing this is because I fell the severity of the incident and complaint has not been taken seriously. Certainly not by the "Hotel Manager", who we still don't know even exists. You get a refund when you have noisy neighbours in the next room and have a bad nights sleep, not when you have an infestation of bed bugs which result in bites and a possible breakout at your home.

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Hotel description At the Premier Inn Hotel Cardiff City Centre you're perfectly placed to sample all the delights the capital has to offer. And, with sweeping views from our top floors, the city is - quite literally - at your feet. From our Cardiff hotel, you're just a short hop from all the hot spots including St David's Shopping Centre, Cardiff Castle, the Welsh Assembly and the Millennium Stadium. Then when you're ready for a rest, our tasty restaurant, spacious rooms and extra-comfy beds are just the ticket.

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