Cardiff City Centre (Queen Street) hotel

Close to key Cardiff attractions like the Motorpoint Arena, Cardiff Castle with good links for business

TripAdvisor Traveller rating:

4,087 reviews

Travelers Choice

Guest Rating:

4.5

Based on 4,205 surveys

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Helmont House, 10 Churchill Way, Cardiff CF10 2HE

Sat Nav Directions: CF10 3DJ What 3 Words: ///hips.wanted.hedge

Directions: Direction to the hotel: Take A48(M) towards Cardiff (East & South) for 4.5 miles. Take exits towards Cardiff (East), Docks and follow Newport Rd towards Eastern Ave North. Continue forward for 2 miles, under the railway bridge. Turn left at Station Terrace passing Queen St station. At the cross junction, turn right onto Churchill Way and the hotel will be on your right. Directions to parkig: Instead of taking the left onto Station Terrace towards the hotel, continue on the A4161 until you come to the main junction with traffic lights. Turn right onto Park Place and take the next right onto St Andrews Place. Take a right just before the bridge onto St Andrews Lane and follow the road to the left to enter the discounted car park.

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Transport and local information: Cardiff Royal Infirmary 0.6 miles (4 min drive)
Cardiff Motorpoint Arena 0.25 miles
The Millennium Stadium 0.5 miles
St Davids Hall 0.25 miles
Welsh Institute of Sport 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Chargeable off-site parking is available at Dumfries Car Park (CF10 3DJ) at £12.50 for 24 hours. Please get your ticket validated at reception.

Parking can be prebooked through NCP's website using the following promo codes:
NCP Dumfries Place Car Park - CRDPI50NCP
NCP Rapports Car Park - CRDPI30NCP

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1-5 of {{4087 | number:0}} reviews

21 Oct 2020

Anon A

Chatham, United Kingdom

Trip Type:

"What A Joke"

Had a call recently from Premier Inn to cancel my booking as due to local lockdown rules we were not allowed to stay. Despite the fact THEY were cancelling my booking they would not refund my money they said I could either cancel the booking and lose the money or rebook for who knows when and if the new dates were more (most of them were) I would have to pay and risk losing even more money. Appalling customer service. I will never book a premier inn hotel again

10 Oct 2020

Svg263

Trip Type: Business

"Fantastic stay"

I have been at this hotel for a few days now and every evening I’ve been greeted with a huge smile and great welcome from Kayla, one of the managers. The staff have gone above and beyond for me this week but Kayla’s service was exceptional, nothing was too much trouble, what an asset to your team! Everything was very covid safe and the room was great, really well done

28 Sep 2020

FionaStorey

Poole, Dorset

Trip Type: Couples

"Our go to hotel in Cardiff "

Enjoyed a two night stay at the premier inn Cardiff. Smack, bang in the centre of town. Close to all shops and restaurants. Staff amazing and hotel so clean! Rooms comfortable - can’t ask for more. Brilliant breakfast and arrangements for that were safe to ensure social distancing.

18 Sep 2020

HKSUEY1

Trip Type:

"Great location but a bit lacking in other areas"

Excellent location, right in the centre of Cardiff. The rooms are large but despite the hotel being pretty much empty I was put on the 9th floor in a room furthest away from the lift. I was surprised that the rooms aren't cleaned as a matter of course. Turns out you have to tell reception each morning if you want your room cleaned. I tried calling the number they gave me for assistance when I checked in but nobody answered, so I went back to recepiton. They told that this information was on the website but given that the norm would be to clean rooms daily, I would have expected to be told when I checked in that this wasn't the case. The male receptionist was quite shirty about it.

18 Sep 2020

jimbo77-13

Wallasey, United Kingdom

Trip Type: Family

"Jury is out"

We have stayed at this hotel before on number of times. This time I had to complaint. We stayed 4 nights. The first two nights we were in room 103 we had a generators outside our room on the roof it kept us up with the noise getting a broken sleep for two nights. Reported to reception Got moved to room 118 on third night we had to pack up our things and move The room we were put in didn't work in the bathroom put never found out until the night time. The toilet wasn't working we had to use a bucket the flush the toilet. So the nex day we reported it we will told we had to go out so the repair man could go in So we were all out all day. When we got back the toilet was not fixed so had to flush the toilet with buckets again it was good we were leaving the nex day. On the leaving we told the manager. She told us to contact complaints at premier Inn we did there reply was like it was our fault we should of moved room again put we had moved once. Put we were never asked to move so will be staying somewhere else nex time.

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Hotel description At the Premier Inn Hotel Cardiff City Centre you're perfectly placed to sample all the delights the capital has to offer. And, with sweeping views from our top floors, the city is - quite literally - at your feet. From our Cardiff hotel, you're just a short hop from all the hot spots including St David's Shopping Centre, Cardiff Castle, the Welsh Assembly and the Millennium Stadium. Then when you're ready for a rest, our tasty restaurant, spacious rooms and extra-comfy beds are just the ticket.

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