Llanelli Central West hotel

A great little Premier Inn, made special by the excellent Sandpiper pub next door. Apparently the Sandpiper is due to close, which will relegate this to being just another featureless (not so) budget hotel. A very sad prospect. Should anyone from Whitbread be reading - blindly chasing profit will lose you the source of any profit - Customers. Think again before it’s too late. Meanwhile highly recommended in its present form.

In town to visit family and we decided to stay here as it was close to the beach and Sandy Waterpark and we have had success with this brand before. Check in was lovely and friendly, we had two rooms that were large, clean and had great AC in the higher than usual heat! The shower was powerful and I appreciated the comfy bed, and the fact that the room was dark and quiet! Myfanwy at reception was lovely! When our girls were looking at the vending machine and telling us they wanted to try a Pepsi product that was not available here in the States, she immediately went to the back and produced one for each of them!! She was lovely to chat to each day and checked in on our stay. The included breakfast was a great way to start the day - I enjoyed yogurt and fruit but there was also a full cooked breakfast available for those who want it - buffet style on the weekend and cooked to order weekdays! Great stay during our time in Llanelli !

Fairly standard Premier Inn in terms of room, parking and breakfast - perfectly good but exactly what you'd expect. The warm welcome from the exceptional receptionist and pretty location however, made it memorable. The restaurant next door where you have breakfast has a gorgeous beer garden right on to a lake. There is a footpath around the lake leading to a little beach according to the friendly receptionist who went out of her way to make us feel welcome and give us a personal service. I really got the impression that she (and therefore the hotel) cared about their customer experience and our custom wasn't just taken for granted. It is unusual to get that level of personalised service from a relatively low cost chain hotel. Well done - wish we'd had more time to explore the lake and sit in the beer garden but we were there for a wedding party, so didn't have much time to do our own thing.

We have used this 'Premier Inn' a few times, as my Husband's brother lives close by so it is very convenient for us to visit. All of the staff are really helpful, welcoming and friendly and It is always clean and well kept. We had a room booked by 'Flexi rate' for two nights mid June. Regrettably, due to a family emergency we found we had to return home after just one night. I went to reception at 9a.m. of the morning we were going to leave and under the terms of paying the 'Flexi rate', the receptionist ensured me that I would receive a full refund for the night I was cancelling, as I had made the aforementioned cancellation before 1.00p.m.. However, I have still not received any re-fund. I have tried several times without success to contact Customer Relations. However, a wonderful lady called Myfanwy Lewis has been remarkable in trying to solve this problem for me. She herself contacted Customers relations but was told I had to speak to them directly, which I am still trying to do. Nevertheless, this lovely lady has contacted me a couple of times to check on my progress with this matter and is still endeavouring to reach a satisfactory conclusion for me. She is a real consummate professional and I do hope 'Premier Inns' realise and recognise her worth. We stay in 'Premier Inns' a lot on our travels, but have never experienced a problem like this before. We have always rated 'Premiers' highly, and because of this most helpful lady, who has gone above and beyond her reception duties to assist us, we rate this one more than anything. Unfortunately, I cannot say the same for 'Customer Relations' but well done Myfanwy and thank you so much for your sincere kindness and help.

Pleasant, easy to find and plenty of parking. Rooms clean and well maintained. Staff lovely and welcoming. Hairdryer in room plus air conditioning! Very welcome with the high temperature!