Llandudno (Glan-Conwy) hotel

I would like to commend Luke who was brilliant this evening when my father had a fall in the Brewers Fayre and he found my parents a room downstairs and gave them full attention a credit to Premier inn as are the rest of the team thank you

We stayed at the Premier Inn as a choice to gain access to a good room, lovely bed and restaurant facilities close by. The car parking is very good for disabled people although noted there is now a charge. The room was average but the disabled bathroom seemed quite well planned. However, the same could not be said about the bed. In the descriptor there was no mention that either the bed was low for wheelchair access or that it was just a double bed in this day and age. The mattress had collapsed on both sides of the bed making it very uncomfortable to sleep in and creating back issues the next day. Why are disabled people not entitled to the same sized bed and quality mattress as other rooms in the hotel as we later found out in our transfer? The room could have accommodated a larger bed. Why was the mattress that Premier Inn prides itself in and actually advertises its mattress for sale to customer homes when they can’t provide that quality of mattress in their accessible rooms? Very disappointing. It required us to move to a room designed for general use. However, the shower facility and bath were inaccessible to us but meant at least we got a good nights sleep in a king sized bed with quality mattress. Astonishing that whilst advertising accessible rooms no mention is made of the height of the bed or bed size. In actual fact this room was better to accommodate a single person in a wheelchair rather than a couple. Really if you want an accessible room I am not sure the Premier Inn can claim it provides this. All I can say is that the staff were really helpful and kind and were able to provide a room transfer the following day. .

Awful nights sleep due to noise from above room. Complained to reception but they couldn't resolve issue or move us. Good night's sleep guarantee is NOT guaranteed!!! Not the most welcoming first impression when checking in as staff member made us feel like we were inconveniencing her. Room felt damp. Bathroom smelled damp. Would not recommend.

amazing service from a beautiful girl called kiah will 100% be coming back for some more food and a stay recommend if your coming down

We had two rooms. We were greeted by Luke on reception who was extremely helpful and friendly. We saw him several times through the day and each time was the same. We also had a drink in the bar with two very nice ladies, one of which we found out was Lukes wife. To crown it off the ladies helping with breakfast were also fab.