Glasgow Pacific Quay (SECC) hotel

Abysmal automated check in experience with two young assists too busy chatting to assist. We asked one of said assistants about our discounted parking voucher and received the code without a word from her. Room was dark and basic but not very cheap as we paid £150 for one night. Bathroom reasonably clean with two towels provided. Mirror at dressing table/desk was extremely high and had to stand to see in it unless you are a US basketball player. No idea when the bar is open as there was never anyone there. We crossed the road to The Village hotel for a drink. In the morning went to the on site Costa for a coffee but their grinder was broken. I’d say avoid this hotel.

We have been staying in Premier Inns for many years, this is the first time we’ve felt a complaint necessary. We were booked in for 2 nights to sail on the Waverley, 3pm check in . Arrived approximately 3.40pm, 3 self check in screens, one broken . Youngish woman in Premier Inn uniform sitting beside them staring at a screen. Didn’t look at us when I asked her to check us in “Use the screens “ she said. Never having been spoken to rudely in any of the other hotels we were surprised, but tried to book in. Screen unresponsive, we tried several times, meanwhile she went off to have a chat with someone else. Eventually we input our name & address, but a pop-up appeared saying Sorry, something has gone wrong, try again later. We tried again, same thing happened. I shouted across the lobby at her, Excuse Me, this is NOT working. She came across (still not looking at us), she tried, nothing happened & she said Oh it’s probably because your room isn’t ready, take a wee seat & waved round the corner. We sat, waited 10 minutes or so & she appeared round the corner and said Ooooh! Obviously she forgot about us. Disappeared briefly & said she’d given us a better room. So, Room 340 is a standard room, it did have a good view. It was also run down, paintwork needing redone, underside of the bed , perfectly visible had scraggly bits of plastic hanging off, there was dust at the back of the table, only one towel for two guests. So, less than delighted we went out for the evening. We came back around 10.30 and headed to the bar for a malt whisky nightcap. I got a table & my husband went to the bar, he was away ages. He came back in a temper. He had asked for 2 Taliskers, the barmaid asked if he wanted ice, he said No, just a little water on the side. To his horror before he could stop her, she poured ‘a slug’ of water in the first glass. He was very annoyed and told her you don’t do that, you put some water in a jug or glass and let people add their own. Then she told him it was only a little water and proceeded to argue with him about it. He said her attitude was dreadful, I said it sounded like the training is abysmal. These experiences took the edge off our lovely break, as my husband said, If this had been our First experience of Premier Inns, it would have been our last. I cannot tell you how angry and disappointed we are, just as well we were out all the time.

Check in experience was poor Check in terminals in a hotel which needs a reception desk. Lots of visitors from overseas seemed confused by the process resulting in longer queues. One member of staff battling to help was not enough. Having to pay for parking was disappointing. why not non residents pay and guests stay for free which is offered at other Premiere Inns especially as this is one of the more expensive hotels.

Attended the interview tarnation convention of Jehovahs witnesses , so hotel was very busy. But all staff looked after us very well, food was good and room was clean and comfortable. We usually stay every year because we've had such good experinces before . We'll done to all the staff. Don't lose your sparkle !,

A lovely trip and lovely hotel. All amenities available in the room and good location next to the river. Although a walk into the city about 45 minutes. Payable parking on-site. The only down side we had to wait over a hour at four PM for our room to be ready and staff just told us to wait, no drinks offered, surely a cuppa could have been offered! The website for the hotel says you can check in at 3PM!