Glasgow Pacific Quay (SECC) hotel

The room was clean and airy, as were the reception and bar area. The staff were polite. friendly and very helpful, not too far from the airport and easy access to the city centre, the perfect business location at a very reasonable price.

Excellent Glasgow Premier Inn, place to stay in Glasgow, right on the River Clyde, easy access for the city centre and plenty of sights to see.

Had planned a 2 night stay with family as show on at hydro and it’s an ideal location. That’s the positive Unfortunately our experience was not great the room had a panel on the wall to help regulate temperature was set at 20 but heat was coming out the vent we complained to staff who then said oh it’s been set at heat so we will readjust to cool but this didn’t take affect at all and we had to open room door and practically sleep in the nude we didn’t actually get any sleep to be honest We decided we couldn’t stay snother night and managed to find alternative hotel we used the restaurant for dinner and breakfast which was great although staff were not very helpful If you like a warm room in mid summer then this hotels for you if you like to adjust to your liking then perhaps look elsewhere

We pre-booked a “Premier Plus Double” room for £103 when we were attending an event at The Armadillo across the bridge from the hotel back in September 2024. We added dinner (incl a beverage) and breakfast for £16 and £10.99 each respectively which give a package total of just under £157 for the stay. Add to this £15 for early check-in prior to 3pm and £8 for 24 hours onsite parking. On arrival the receptionist was less than hospitable, possibly cheesed off that more people weren’t just using the automated check-in process instead of her! She brightened up momentarily to tell us it would cost us £15 for an early entry fee (we were 90 minutes early), but we weren’t put off and got checked-in anyway. Upon enquiring about the parking she then directed us to go outside to use a machine, using a code she produced. It would be beneficial if Premier Inn installed a machine inside for staff (or guests) to use. Luckily it wasn’t raining at the time as it took a few attempts to pay for our parking. Our room - 528 - was on an upper level accessed via one of the two lifts in operation (most of the time). The room faced the River Clyde and the SEC so the outlook was very good. The windows are deceptively small with curtains lining most of the entire wall length but there is a view. The finish to the Premier Plus room is more upmarket than standard rooms in terms of décor and furnishings - and there are a few extras like a mini fridge, armchair with footstool and a coffee machine with some pods. The bed remains large and comfortable which is essential. Everything looked clean and tidy. Is it worth the extra cost? I’d say yes although in reality it’s posh budget. The ensuite had a rainfall shower, however this is over the bath which is not particularly easy to make best use of due to the confines of the area. We’d prefer a walk-in version given the choice. Water pressure was good. We booked our evening meal as near to the 5.30pm restaurant opening time as available (with the concert doors opening at 6.30pm) however it was busy on our arrival suggesting that it possibly opened even earlier. Staff were pleasant and we were able to order quite quickly and get our "deal inclusive" 175ml glass of Catarratto Pinot Grigio wine which was pleasant enough. (We later added another glass each which was charged at £11.50 for the two). There is a choice of typical bar meals on the menu and my wife ordered Smothered Chicken (list price £13.49) and I requested Scampi & Chips (list price £12.99). The chicken was smothered with bacon, mozzarella, cheddar & smokey BBQ sauce and served with chips (albeit my wife had asked for potatoes as a replacement), coleslaw, salad garnish and a piece of garlic bread. My Scampi & chips came with garden peas and tartare sauce. Both meals were okay - typical pub grub. For dessert my wife had Sticky toffee pudding with ice cream (list price £6.49) and I had Cheesecake with Cadbury Crucnchie (list price £6.99). My wife found the STP too dry and left it on the plate and just ate the ice cream. When the server was collecting the plates he offered an alternative however we didn’t have time to wait. My baked cheesecake was okay - a bit too manufactured to qualify as good. Overall the food was alright and the meal deal aspect meant the desserts were effectively “free”. After the concert we walked the short distance back over the Bell's Bridge and whilst others were making their way home we were queuing at the busy hotel bar for quite a while to get a nightcap. Large (250ml) glass of Ned Sauvignon Blanc wine £9.55 and Bombay Sapphire Gin with Fever Tree Light tonic £6.65. The lounge was comfortable and many guests appear to have also been attending the concert so there was a good ambiance. We slept well and didn’t notice any noise disturbance despite being in central Glasgow. Breakfast was self-serve buffet style - with a choice of hot and cold options. We found the quality of the hot food was quite poor and although we managed to get enough to eat it wasn’t anything to make you keen to go back for more. The restaurant was busy but reasonably peaceful when a guest departed with her two unruly children who were largely unsupervised whilst Mum stared into her mobile phone. The main attraction for us was the convenient location for the SEC and that the accommodation was of a decent standard for an overnight stay.

Very disappointed on arrival. Staff were unwelcoming. I arrived with family as we had a wedding the following day. We all had our hands full with cases and wedding attire on coat hangers. There was a ciuple being served at the desk, so we stood in a queue to be served. The receptionist interrupted her customers to tell us to use the self service, which we then found difficult to use, especially given our hands being full. Another staff member came over, who was very unhelpful. This delayed us considerably as it wasnt working properly. We then had to ask about parking, to be told to scan a QR code, again our hands were full. We then waited a good 10 mins or more for the lift. When it did open, cleaning staff were using it and they went back up in it. When i eventually asked a staff member if only one lift was working, she said they were both working. We then said the second lift has been stuck on 2 for over 10 mins. She said the cleaning staff will be using it. We then told her they were using the other one too. She then decided to tell us that there were more lifts around the corner. I get the feeling your staff are not happy working here, so continue to be unhelpful and rude. I have never entered a hotel whereby it has taken nearly 30 mins to check in and get to our room. I also felt the parking was pricy. Premier Inn is usually delightful to stay in but on this occasion it has let you down. You should be employing staff who thrive on assisting their guests as best they can.