Glasgow Pacific Quay (SECC) hotel

Very nice hotel, great price and good options for breakfast and dinner. Great location for the SECC and OVO. The check in process, all machine causes delays due to people needing assistance to complete. Only one member of staff running between the machines and also having to deal with any queries, which creates another delay and queue. Frustration after a long tiring journey. Rooms are clean, beds are very comfortable. The shower cubicles would benefit from a grab rail. Would also benefit from a stock of extra milk, coffee, tea to be easily available since there are so few staff around and no reception desk. The Costa outlet is excellent and very convenient being within the hotel premises. I got assistance to pay parking at the machine outside. Despite entering the correct number of nights stay I was charged the wrong amount. Premier do not help with this and the guest has to contact the parking company for a support ticket. Overall, I give four stars and will visit again but, and this is frustration in a general sense and not only with Premier Inns, too much is having to be done online and with QR codes. Doing away with human beings and moving over to a culture of a machine "welcome" is really not a step forward, in my humble option. We did notice many people being able to make access without scanning their cards. A query regarding the level of security albeit there was no trouble while we were there.

The bed 🛏️ was so comfy.the room was very clean staff were fantastic will be back.it was so quiet you couldn't hear a pin drop thank you PACIFIC QUAY.

Nice hotel, however customers are treated as an inconvenience by the young hapless waiting staff who are more interested in gossiping to each other than looking after customers. We left after zero service, zero politeness and zero f...s given by the staff. Save your money and go the Village Hotel across the road where there is fab service and food.

Really enjoyed our stay for one night, room lovely and very clean.Check in Staff lovely and helpful with the new computer check in desks. Breakfast was very good with a wide range of choices hot and cold, staff still very nice and polite even when short staffed and rushed off their feet. Large Car Park was a bonus plus got reduced rate paying in the Hotel. 5 Stars 🤩

The premier inn was clean, reception was spacious and the staff were helpful and friendly, the room was a good standard and the food good, good value for money too.