Edinburgh Park (Airport) hotel

Another good stay at this hotel in a family room. Nice modern hotel, friendly staff and good breakfast & dinner. Good location with tram into Princess Street in around 15/20 minutes. Only thing lacking is a fridge in Family Rooms. Should include a fridge as a family of 4 cant book a Premier Plus Room.

Great hotel, punching above it's weight. My room was spotless and the shower room was large and well laid out. Staff were friendly, helpful and professional. Breakfast was enjoyable with plenty of choice. The bar was well stocked and had a number of unusual board games to play. The location is ideal, being a ten minute rail journey from Edinburgh Waverley (trains are frequent) and there are many shops just a five minute walk from the hotel. Even so, it is the quietest hotel I have ever stayed in. It is not on the flightpath of the nearby airport and there is no traffic noise to be heard from the main road. I will definitely stay here again.

Location was great in regards to public transport Bathroom had foul smell, staff was not very helpful. Breakfast was ok for the price

Our stay at Premier Inn Edinburgh Park was overshadowed by an appalling restaurant experience and an even worse response from hotel management. We checked in at around 3:00 pm and wanted to have dinner, but we were told the kitchen was closed because there were no chefs. We then had to wait until 8:00 pm before food was available – a completely unacceptable five-hour wait. When the food finally arrived, it was cold and parts of it were still frozen, making it inedible. I had invited my parents for dinner, so the whole experience was embarrassing and disappointing. Rather than creating a scene in the restaurant, we decided to leave. What was even more disappointing was the hotel manager’s response afterwards. Instead of acknowledging the unacceptable delay and the poor quality of the food, the manager refused to refund us simply because we had not complained while sitting in the restaurant. This completely ignored the actual problem and showed a lack of customer care and accountability. A five-hour wait followed by cold, partially frozen food should never be considered acceptable. Rather than trying to resolve a genuine complaint, the manager chose to hide behind a technicality instead of taking responsibility for what happened. That response was just as disappointing as the meal itself. I have always trusted Premier Inn, which is why this experience came as such a surprise. Sadly, both the restaurant and the way this complaint was handled fell far below the standard I expected. I cannot recommend eating at Premier Inn Edinburgh Park based on my experience.

Title: Motorbike stolen right outside main entrance under CCTV; unresponsive staff and non-existent customer service --------------------------------- I am writing this review to highlight the complete lack of security, customer care, and empathy experienced at Premier Inn Edinburgh Park (Airport) and from the Premier Inn customer service team overall. On the night of 8th July 2026, at 02:12 AM, my motorbike was stolen right outside the hotel’s main entrance, directly under their CCTV cameras. Complete lack of security monitoring: The bike's alarm sounded loudly for a long time, yet it was completely ignored by staff. Despite 3 employees being on duty that night, they remained locked inside the office without checking the CCTV screens. They only realized what was happening after hearing my shouts for help when I was woken up by the alarm. Profiteering from an emergency: To avoid being turned away into the street while dealing with the police report and emergency logistics, my wife was forced to pay for an extra night at a significantly higher rate than our previous two nights. Zero empathy: After an entire day with the police, without food or water, I returned to the hotel exhausted. When we asked to have dinner at the hotel restaurant, we were flatly told there were no tables available, with zero effort to assist us given our critical situation. Failed cancellation handling: That evening, I handed the reception staff our booking numbers for our subsequent pre-paid stays (Premier Inn York and Premier Inn Colchester), explaining that we could no longer continue our trip due to force majeure. I was assured they would take care of canceling them for a refund. Ignored customer service claims: More than three weeks after returning home, and despite submitting formal complaints to customer care, I have received no response whatsoever. The only refund issued was a ridiculous £ for an unused breakfast in Colchester. Being a victim of crime while traveling is awful, but discovering that the hotel exercises zero vigilance over its entrance and that the company lacks basic human empathy is unacceptable. I strongly advise against staying at this hotel or using this chain, especially for motorbikers.