Edinburgh Park (Airport) hotel

We recently spent two nights at this hotel but would not stay here again. We arrived at 2:40 pm after several hours of driving, a little earlier than the navigation in our car had estimated, fully understanding check in was not until 3. We thought that perhaps we could drop our bags with the front desk and perhaps get a cold drink at the attached coffee shop before check in. We then planned to leave to return our car to the airport rental area before taking the tram into the city for dinner. Instead, we were greeted by a very rude and condescending front desk team member who told us we could get a beverage but would need to pay for parking for 24 hours, even though we told him we were not leaving our rental car at the hotel but were going to return it at the airport immediately after checking in and dropping our bags. He insisted we would have to pay to park for the less than 20 minute stop, not the least bit hospitable in my opinion and very off-putting. Rather than pay for an unnecessary overnight parking permit, we left, parked in a nearby lay by for 15 minutes and then returned to the front desk. On our return there was a line to check in and we waited almost 20 minutes before another equally rude staff member steered us to a digital check in area. Almost an hour after we initially arrived at the hotel we finally got a key, dropped our bags and left to return our car to the airport before taking the tram into the city. After our dinner and exploration in the city we returned to our room and had the chance to actually see the quality of the room. Though the rest of the room was relatively clean, the armchair was disgusting with stains on the cushion as if someone had wet themselves. I’m not sure how housekeeping could miss that. It would have been better to have no chair than one that looked as this one did. The bed itself was comfortable but it was very warm sleeping overnight as the air conditioning would turn off for no apparent reason and I had to keep pressing the on/off button to restart it in the night. We did not have the meal plan but did have dinner in the hotel restaurant on our second night, which was very nice with very pleasant team members and good food. However, if you don’t purchase breakfast at the hotel, the coffee shop in the lobby area is the only other option for morning beverages but they don’t open until 8 am (allegedly). Sadly it is not a good option. We stopped in on our first morning and were served by a team member who was too busy chatting with her coworker to pay much attention to customers and on the second morning, a Saturday, they had still not opened by the time we checked out at 8:40. All in all, not a great experience and I’d not stay here again, but it is convenient for tram access to the city and airport.

The hotel is spacious, clean and a very comfortable bed and pillows. The food was good, great value for money and tasted delicious. Service was fine as well.

Honestly the best premier inn in Edinburgh- the staff are lovely - the food was fantastic. Great easy check in on the automated machines. I stay here often & everyone is always brilliant . Thanks team Edinburgh see you next time I’m here.

Good location , tram and train station right next door . Parking with reduced rates for guests . Modern hotel , easy self service check in . Clean modern room seemed great . However air con didn’t work , windows don’t open and it was awful , like a sauna . Spoke to reception who said I will give you a fan and she did just that . However the fan was so noisy and did absolutely nothing at all . This is Sep in Scotland and the room was stifling . Everyone was out in short sleeves as it was a warm and humid day last weekend . The room was stuffy , so hot and the fan noise meant we got no sleep at all . If you can’t get any air in then they shouldn’t be renting out rooms without working air con , dread to think how horrific it would have been in this summers heat wave . Breakfast was fine, stuff was replenished quick enough . Great location as so easy to get to the city centre without the hassle of parking . With a daughter just starting a 5 year degree at the uni we will be visiting the area a few times a year . Sadly the hot box room would put me off booking this hotel again. Plenty of others close by which I would choose instead . Another guest said they use this hotel a lot for business and the rooms often don’t have the air con working . Such a shame ! Also due to location and moving in weekend at the uni the price was sky high so this was really unacceptable.

Staff is very rude and unprofessional. we stayed in a plus room and was welcomed with a welcome note which had offered us a free drink’s voucher we had to claim at the reception, When we had asked about the voucher I was rudely cut off and was told that we won’t receive it as we are in Scotland and there is alcohol laws. They wouldn’t even offer a soft drink or a hot drink. Windows is coved in black mould