Edinburgh Park (Airport) hotel

Pictures of the room they placed me and my three children. Why I left the hole they ask how was the stay. I showed them the pictures! They said I should have come and told them, I replied it’s not my job. They should know the state of the rooms before they let people stay. I also found a pint glass under the bed 😡 Edinburgh was brilliant 😀

We found this hotel to be very well run with pleasant polite staff and good clean surroundings. Sandra on the reception desk was super helpful, I really appreciate her helpfulness as I am disabled due to having the Poliovirus as a baby in the 1950’s. Sharan, thank you

We had a great nights sleep here at Edinburgh Park. When we went in for breakfast, we asked if there was a gluten free menu, or GF products. The young lady in charge of the restaurant was absolutely wonderful. She immediately asked us to wait while she went and sanitised our table, and our cutlery. She then took our hot food order and said she would have the kitchen make it up separately from the buffet to avoid any cross contamination. She really couldn’t have been more friendly and helpful and we really appreciated it. We felt very safe and it is rare for a restaurant to go so far to ensure that we feel that way. This lady was an absolute credit and should be valued (Saturday 12th July breakfast shift)…a huge thank you to her!

The location is excellent, just hop on the tram and five stops later you're right outside the hotel. Only issue at the tram stop you have to go up the stairs over the tunnel and back down over the train track. There is a lift at each side, not a massive issue just a bit of an inconvenience. Stayed here for a few days at the beginning of the fringe this year. Because of the fringe, obviously things were really busy. There are three self check in machines if you don't want to wait in the queue for the receptionist. When we checked into the room, it wasn't a family room like we booked, but a double with the sofa folded down and another bed put in infront of the tv. But again, it was the fringe and things were busy so we didn't really mind. Now to the issue we faced, I had taken my shoes off in the bathroom and walked to the bed and a piece of glass got stuck in my foot. Thankfully, it was me and not either of the kids. However it left me with difficulty to walk over the fringe in a busy city center. We made the receptionist aware of this in the morning and he said he would inform the manager and the cleaning staff. That was on the Saturday morning, and when we arrived back on the evening the bins had been emptied but it was very visible that there hadn't been much of an attempt to hoover. Spoke with the manager then a few days later, she went to the room and said that yes it didn't look like the room had been hoovered, she was angry that her housekeeping team had lied to her. She gave me the email address to email head office on our return, they took so long to reply. Basically said we weren't entitled to a refund as it should have been done at the hotel and we were now 28 days after the booking. Which it wouldn't have been that long if they'd had replied in a timely manner. This is absolutely ridiculous. It was a great location, we would have returned under better circumstances as we visit Edinburgh quite a lot. No one seemed to take responsibility for what happened.

If you're staying in Edinburgh then definitely one to consider. Approx 15-20 mins from city centre by tram, and with the daily cap it makes it a very good value stay. You know what you get with Premier Inn, good quality rooms and the excellent buffet breakfast. There is parking and the tram stops right outside. Stayed for 2 nights in July and will be back next time we go to Edinburgh