London Gatwick Airport (North Terminal) hotel

close to arrivals at the NORTH terminal - can cut through carpark i realised when i left, on the way in i walked round following google maps. room nice, bed comfy and wifi just ok. needed more tea and coffee, provided much less than competitors - at least advertise if you ask for more they will give you some. too expensive generally

I pulled into the hotel lay by to drop the cases and family before moving on to park. There are no signs to help with parking regs, so I asked the receptionist how long I could park there, and she told me 10 minutes. I moved the car in under that time, only to find after my holiday that I had been fined £100 for being in the lay by. I called the hotel and was told the lady should have told me to enter my Reg No on a pad on the desk, which would have to avoided a penalty, I was also told the lady was new and under training. Failing to give me that basic bit of information cost me £100, so I wrote to 'guest relations' to complain. After quite some time I received a reply saying guest relations do not deal with car parking issues, and they have forwarded my complaint to the hotel manager to deal with. Three weeks passed and nothing, so I wrote back to guest ralations to further complain about being sidelined, and guess what, now they have sidelined me, no reply. My son, who arrived 1 hour after me had exactly the same problem, costing him £100 as well. Have to say, the hotel and the rooms were good, but not great value in the end having cost £100 more than planned.

Didn't want to have to get up at 3 am to get early taxi and train to Gatwick before our holiday, this served us well. We took advantage of the evening meal and breakfast offer too. Slept very well. Was showered and refreshed and fed before our flight, no overpriced airport food for us

Good hotel to stay if you are flying from Gatwick as it's directly opposite the North Terminal. Rooms are quiet and clean and there is a nice Bar as Well as an on site Restaurant.

Massive thanks to Ilenana for making our stay, nothing was too much for her and we cannot thank her enough for her help. This lady definitely deserves a pay rise for her exceptional personal skills.