London Gatwick Airport East (Balcombe Road) hotel

As stated there is no air conditioning so I had to open the window. However the pub next door was busy with many people sitting outside until late at night so extremely noisy. Very basic bathroom with only soap provided One plus is the free overnight parking.

As far as Premier Inn's go, this is one of the nicest ones I have stayed in. Staff very welcoming, friendly and helpful. The check-in /check-out procedures were simple and straightforward and parking is included. The location is great, not too far from the airport and there are restaurants / places to eat nearby. The room was spotless and the bed extremely comfortable. The only thing that let it down slightly was the free wi-fi, unfortunately it barely worked however there is an option for a faster one at an extra cost. Overall was a lovely stay.

Great option if leaving your car at APH parking. Comfy beds, super price and The Parsons Pig next door has excellent food options. There isn't a lift though so watch out if you have heavy cases to carry up to the 1st floor. Airport is not far if you are travelling abroad, will book again.

It is a quiet hotel with friendly staff. The parson pig on site has the best Indian food I have tasted. There is no public transport near the hotel, so I had to get a taxi from the airport. But I would stay again. It was close to the airport, but you could not tell as it was in the countryside. No lift at the hotel and no breakfast, which was a sham, but when asked to move to the ground floor, one receptionist helped. If you do need a ground-floor room. I was told to give a call, and they would make sure I was on the ground floor next time. So will keep that in mind in the future. I would stay again in the future as a nice little Premier Inn.

I have stayed at many Premier Inns, but this was my first experience at a local one, and I was truly impressed by the staff’s exceptional service and genuine customer care. A special thanks to Alla, who made me feel welcome from the moment I walked in. She ensured I had a comfortable room, and I couldn’t have asked for more. I’d also like to acknowledge Terri, whose bubbly personality, professionalism, and helpful attitude stood out. I had arranged for a parcel to be delivered to the hotel, and the reception team handled it seamlessly. They made sure all staff were informed, ensuring a smooth process. Jay at reception was also brilliant—attentive, helpful, and quick to answer all my queries. The restaurant staff at Premier Inn Manor Royal were equally wonderful. One lady, in particular, was very welcoming and took great care in noting my son's allergies. However, I do wish there were more gluten-free options available. One thing to note is that this hotel does not have its own restaurant, which might be a consideration for some guests. Overall, I’m really glad I chose to stay here instead of the North Terminal location. Thank you once again to the entire team—management should be proud of such outstanding staff!