London Gatwick Airport East (Balcombe Road) hotel

A hot and uncomfortable over night stay. There was no lift to the first floor, which meant as someone with mobility issues I had to struggle up stairs and down. The room was a family room. Big and the usual premier inn decor. Bed comfortable as ever, however there was no AC, just a fan in the room. The window could open slightly, but not enough to reduce the stifling heat. Having the fan on all Night was the only option and this disturbed sleep. The bathroom as ok, however when the light was switched on there was a loud mechanical sound from the fan - a loud and low whistle. In the morning, I used the bathroom, and the toilet fell off the wall, meaning that I fell on the floor, which was incredibly difficult to get up from, with a toilet also topped over on the floor. The pipes had become disconnected, so unable to flush loo, as it would have spattered all over the bathroom floor. Didn’t have breakfast, as an early start, but the evening meal at the adjoined pub was delicious. So overall, not the best Premier Inn I’ve stayed in. Could do with some AC as an essential and hopefully they will fix the mechanics in the fan and get the plumbing sorted.

Stayed here on Monday night after flying back from holiday. As expected with Premier Inn, everything was fairly standard, clean, comfortable enough, and reasonably priced. You generally know what you’re getting, and that’s fine for a short stay. That said, there were a couple of areas for improvement. We booked a family room for four people, but only two cups were provided, which seemed a bit thoughtless. Not a huge issue, but worth mentioning. The main problem was the location of our room. We checked in during the early hours and were placed next to a door that led to the main stairwell. Being near the airport, the hotel had people coming and going at all hours, and the door next to us was constantly being opened and slammed shut. The loud bang each time made it very difficult to get any decent sleep. Overall, it was an adequate stay, but better soundproofing or more careful room allocation for late check-ins would have made a big difference.

Comfortable and clean accommodation. Staff were very friendly and helpful. Couldn’t do enough for us after a very stressful day at the airport; made all the difference.

As premier inn rooms go this was their usual standard, the bed was comfy. However, the room was unbearably hot (I am aware that the UK was in the midst of a heatwave) and the portable fan just wasn’t enough. The air conditioning was nonexistent. I know this can be a recurring theme in premier inn hotels and maybe something to rethink. They do say it is healthier to sleep in a cooler room. Also at this particular hotel there was no restaurant, however the adjacent pub was nice and the food very pleasant, with large portions. However, no breakfast service available which was a disappointment. On the whole for 1 night it was what it was but we couldn’t have stayed longer.

Great night's sleep, great food next door, always looked after by great staff, thank you Alla for looking after us all the time.