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Gatwick Crawley Town West hotel

Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away

TripAdvisor Traveller rating:

992 reviews

Guest Rating:

4.5

Based on 999 surveys

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Crawley Avenue, Gossops Green, Crawley RH10 8BA

Sat Nav Directions: RH10 8BA

Directions: Exit M25(J7) for the M23 heading southbound. Exit M23 ( J11) onto A23 Crawley. Continue over 2 roundabouts, at 3rd roundabout return in Brighton/Horsham direction. Hotel is on the left.

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Transport and local information: Gatwick International Airport 5 miles
Broadfield Football Stadium
K2 Leisure Centre
Crawley Train Station 2 miles

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{992 | number:0}} reviews

23 Apr 2019

jhdav

Dumfries

Trip Type: Business

"Nationals 2019"

Stayed at this hotel for the past few years when our club attends the National Championships. We had 62 people staying here and the staff were so amazing and accommodating. We all ate in the restaurant on the first night and the majority of us on the following nights and we all had breakfast too. The staff especially Kelly Nichole Jason and Sam were so helpful and pleasant with us.

18 Apr 2019

Climber01766938564

Trip Type: Family

"The best Premier Inn we have stayed in."

Every Premier Inn looks pretty much the same inside, there's little to differentiate, it's part of their branding. However, not every Premier Inn experience is the same; the staff at this hotel are friendly, helpful and there were some lovely personalities who interacted with our children and made us feel very welcome and relaxed. They went beyond the call of duty, taking family photos of us before we left for a family wedding. The rooms are a good size, the beds are very comfortable, there are lots of extra pillows and towels. There's a hairdryer in every room and an iron with ironing board upon request. The shower is very powerful (this can be adjusted for children). The Premier Inn Breakfast is 'all you can eat' but it's the type where you order your cooked breakfast and then help yourself to the continental breakfast. The food was all cooked very well and it was a great start to our day. Parking is free but you need to enter your registration plate details on a little screen at the front desk and you need to make sure you enter this correctly because the car park is being operated by a contractor who will fine you if you're not entered on the system properly. The site is very clean and tidy and the hotel is easy to get to. There is a drop off point at the front of the hotel if you have lots of luggage or family member to unload. Perfect night's sleep. I would highly recommend this hotel and with the early bird rates, we got our stay for £49 per room, per night.

17 Apr 2019

Compass12542367093

Norwich, United Kingdom

Trip Type: Family

"Wouldn’t stay again!"

Rooms have no air conditioning (which is stated on website) however upon entering the room it felt really hot despite being 3 degrees outside. Opened window but did little to bring temperature down. However road was so noisy that there was no way we could get to sleep with window open so tried to sleep in an oven all night. Safe to say we slept very little. Plus the room seemed to be very cramped certainly the smallest family room we’ve stayed in in a premier inn. Walls also seemed very thin, could hear the conversation next door and when they were going to the toilet!!! Now on to breakfast. We sat down and ordered, we waited and waited. We complained twice and was told they had a rush on (restaurant was a third full if that). After complaining a third time to the manager food eventually came out after waiting over half hour. When it came it was disgusting so we made it clear we weren’t paying for breakfast. On checking out we explained our experience to the receptionist whose answer was “ you don’t want to stay here in the summer it’s like an oven” that’s not the best advert from a staff member!!! There was no offer of refund just given a card to submit feedback. I would say that the staff were nice and very apologetic. They seemed very stretched, always had to wait for someone to come to reception desk as it seemed permanently unmanned. We always stay premier inn and this experience won’t put us off that I just wouldn’t stay here again.

15 Apr 2019

MrsMuffin81

Whittlesey, United Kingdom

Trip Type: Family

"Big thumbs up"

I was travelling with my brother and his family ahead of the Brighton Marathon and we chose to stay outside of Brighton to keep the cost down. This hotel sits a little out of the town centre so it's nice and quiet. And true to plan, was really good value. The welcome at reception was lovely. The reception staff are so friendly and chatty. I'd requested ahead to have a room close to my brother's booking and this was arranged without issue. The room was a really good size and the bathroom was a treat. If you're lucky enough to have a bath in a hotel room these days they're often the new low level baths that barely cover your legs. But this room had a proper deep bath, and it was bliss. My only room gripe is that it was cold. The little storage heater was on, but only just. There was a little radiator which I plugged in, but it was a little unwelcoming not to walk into a warm room. We didn't eat on site in the evening, but we did treat ourselves to the breakfast, and again the staff were so friendly. The lady who seated us was the person who planned the rooms and remembered the request for neighbouring rooms. The breakfast was fab. The restaurant still does the cooked breakfast to order rather than sitting out buffet style and it really is much better. The selection was plentiful and nothing ran out. Thank you to everyone at the hotel for a lovely stay. I hope the photo of you with my brother in his epic Batman marathon costume made you smile. He and Robin made it home for dinner dinner dinner dinner.....

14 Apr 2019

Little-HB

Leicestershire

Trip Type: Family

"Avoid room 315 - otherwise convenient, clean hotel - great breakfast"

We were unfortunately placed in a room surrounded by doors leading to corridors, ironically with stickers stating ‘shh, you are entering a quiet zone. Doors banged all night resulting in a particularly comfy bed being pointless. Breakfast was delicious, cooked to order but tarnished by being somewhat tired!

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Hotel description Our Gatwick hotel is perfectly located halfway between London and Brighton, and less than five miles from Gatwick Airport - meaning you're in prime position for the South East's business and leisure destinations, as well as early flights or late arrivals. The hotel also features our new generation bedrooms, with an impressive 40" flat screen TV, freshly-updated bathroom with large shower head, and brand new, slumber-inducing, king-size Hypnos bed. But it's not all about the long haul, there's plenty to keep you busy nearby too - from getting active at the K2 Leisure Centre and watching the action at Broadfield Stadium, to walking the high wire at Go Ape, Tilgate Park and living the high life at Slaugham Manor. Then take the weight off your feet in our Thyme restaurant and extra-comfy rooms.

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Gatwick Crawley Town West hotel

Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away

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