Gatwick Crawley Town West hotel

ta-ratings-img(1448 reviews)

    Excellent location on the A23 just a 15-minute drive from Gatwick Airport with free parking

    Hotel FacilitiesSee all

    Free parking

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Family rooms

    Exterior at Premier Inn Gatwick Crawley Town West showing car park and surrounding area
    Restaurant area at Premier Inn Gatwick Crawley Town West

    Parking at Premier Inn Gatwick Crawley Town West hotel

    Our Gatwick Crawley Town West hotel has 119 free on-site parking spaces in total for guests. Availability can vary, if you have any questions please contact the hotel prior to your stay.

    Airport parking, lounge access and other great add-ons are available through our partner, Holiday Extras, after booking your stay.

    Our rooms

    Standard double

    A super-comfy bed, a powerful shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    Thyme Bar & Grill
    Breakfast

    Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

    Reviews for Premier Inn Gatwick Crawley Town West hotel

    1-2 of 1,448 reviews

    "3 Star Hotel, 5 Star staff"
    Overnight stay (park and ride to Gatwick). It’s a Premier Inn so rooms are what you would expect, perfectly fine for what we were using it for, though it could use a refresh in parts. That said, incredible staff. Tiago and Casey were running reception, the bar and the restaurant by themselves and despite being stretched, they couldn’t have been more friendly & helpful. People make customer service and they absolutely did. Tiago made us feel like we were staying in his personal guesthouse, not a massive, value driven chain hotel and Casey likewise. If an Area Manager or Premier Inn executive is reading this, whatever you are paying them, it’s not enough.
    "Won't stay again!"
    Dreadful stay. Might have been in the next room. No sound proofing so heard everything, snoring and walking about all night. Only 1 towel in the room fir both of us and only thing available to eat at 11.30am early check in was a packet of crisps. To finish it off the taxi service provided at the dedicated reception phone was 15minutes late! Tip- use Western Cars they're much better! Won't be staying here again.
    "Staff member outstanding BUT …"
    Staff member outstanding but the hotel and rooms need a little bit of love and attention updating, cleaning routines we are guessing are being rushed and bits being missed. At breakfast service, we have to report that Sabina is probably the best staff member we have ever encountered at one of your hotels in over 30 years, Friendly warm personal and professional very authentic great customer Interaction, outstandingly perfect in every way.
    "Premier Inn Gatwick"
    The location was great The receptionist Lea - Ann was more than helpful and provided us with all our needs above and beyond the call of duty The atmospher was good, the room was superb, the value was good, the cleanliness was excellent, the noise level great, but unfortunately the service in the restaurant at night was slow, the drinks expensive, and the food not hot and that spoilt the whole stay
    "Won’t be staying here again."
    We arrived at 11pm to check in, rang the doorbell. No one answered. Another guest had to let us in and only then did the night receptionist appear from a back room to check us in, there was no way he hadn’t heard the doorbell. Lift was broken, there was no mention of this before check in just a key card and ‘you’re on floor 2’. The receptionist didn’t even deign to tell us what way to go to find our room, so I asked which way and he pointed to the lift that said out of service, I asked if there were stairs and he just pointed again - they’re behind a door out of sight from reception. The carpet and headboard in the room had dirty stains and the bathroom needed TLC, the bath panel was water damaged and hanging off and the sink plug hole was filthy. I’ve never had a bad experience at a premier inn but this was pretty shocking. We checked out around 6:30 in the morning and there wasn’t even anyone around on reception to give feedback to, just an acrylic key drop box.

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    Hotel description

    Our Premier Inn Gatwick Crawley Town West is halfway between London and Brighton and a 15-minute drive from Gatwick Airport South Terminal. Getting to Gatwick South Terminal from the North Terminal is easy thanks to the free 24-hour inter-terminal shuttle, which runs every few minutes. We have good access on to London, Brighton and beyond from the Gatwick Express trainline and National Express coaches across the country. Our hotel has free on-site parking with good taxi links on to Gatwick Airport. We serve delicious breakfasts and dinners at our on-site Thyme restaurant, where kids can eat breakfast for free. Look forward to a relaxing rest in one of our 83 spacious, expertly designed rooms and a perfect sleep on one of our comfy king-size beds.

    There’s plenty to do in nearby Crawley too – from working out at K2 Leisure Centre and watching the action at Broadfield Stadium, to walking the high wire at Go Ape, Tilgate Park and living the high life at Slaugham Manor. We’re just over a mile from Crawley Town Centre and high street shops at County Mall Shopping Centre. There’s lots to see if you’re planning a day out too, go trampolining at AirHop in Guildford, visiting Croydon Minister or unwind on the sunny stones of Brighton Beach.

    Find the best places to relax and eat at Gatwick Airport in our Gatwick Airport guide and, if you’re flying somewhere else soon, keep our other Premier Inn airport hotels in mind to make your journey that bit easier.

    Gatwick Crawley Town West FAQs

    Hotel contact information

    Phone: 0333 777 7276

    Calls to our UK hotels cost no more than calls to standard 01 or 02 numbers and are usually included in landline or mobile call packages. The same applies to calls to our hotels in the Republic of Ireland.