Whitley Bay hotel

Lovely hotel, great location. Friendly staff, comfort and cleanliness as you would expect from a Premier Inn. No complaints about the hotel itself. However, it doesn’t have its own restaurant, it partners with the Beefeater next door. MASSIVE MISTAKE. This place is dreadful. I’m not a fussy eater, neither am I naive about the type of food and service I’m likely to get from such a chain . Nevertheless, I’ve rarely had a meal that was utterly inedible (knives and fork wouldn’t cut it). Staff so thin on the ground there was no one to complain to. Place deserted at just after 9pm on a Saturday night. We went elsewhere for breakfast on Sunday. Please address this, Premier Inn. You have a lovely place to stay, but there are others in Whitley Bay and if you can’t address the food and drink issues, it will not go well.

Clean, comfortable room adequately furnished. Large bed. Clean and functional bathroom. Quiet environment. Exceptionally helpful staff. Great location on sea front. My only criticism is the room was very hot without a window that could be opened. A staff member kindly provided a fan.

Stayed over to visit local amusements, sightseeing and to catch sunrise. Received a very warm welcome and a genuinely friendly chat every time we passed. The team were very helpful with any questions or requests we had. Nothing was an issue. Very comfortable bed.

Reception team great and always cheery throughout our stay. Clean room, extra teas and coffees available whenever. Breakfast next door great value and can't be knocked on location. Would definitely return when we come back up to the north east ,

Had to sit in reception on arrival at 2.20 pmas they were doing the change over. Then had to wait why another family jumped the queue then eventually got seen to and got told have to pay £15 if I want room before 3pm I said ok we will wait can we use the toilet had to use toilet in restaurant/ bar next door as there where no toilets. Paid £11 for drinks to use toilet m. Got out room at 3pm 1 floor stunk don’t know what it was… toilet was dirty so went down to reception to tell lady. She moved us to another room but unfortunately my bed wasn’t made up so had to take my own bedding off carry it us to new room. I noticed the mattress protector was full of black hard bits and my daughter’s bed was full of hair so I left the mattress protector and told reception. She apologised and took out breakfast off the bill. I returned later that evening to my bedding still in a pile on my bed with no mattress protector so I made my own bed up. We only had 1 towel in the room so had to get another the next morning. All in all not what you expected is to have to make your own bed up. Very disappointing