Newcastle (Metro Centre) hotel

We travelled here as we where coming down for the weekend for an event with out young son. Upon arrival there were plenty of places to park for free. When coming into the reception just after 3 we were greeted with Donna W who welcomed us and quickly got us checked in and to our room. Asked us if we wanted a table in the restaurant for tonight. Very pleasant and friendly. Beds were comfy and room was cool it helped having a fan in the room. Bathroom was spacious and water was nice and warm, there was a good amount of pressure in the shower too. Breakfast was nice normal options for a premier inn but all cooked well, the coffee was really nice out the machine. Upon coming back from our event, Donna the friendly staff on the reception spoke with my son about how much he enjoyed his night. Over all I’d recommend this hotel to anyone looking for a weekend stay in Newcastle, enjoyed our time and will be back again.

Pros - Great location close to the Metro centre and public transport links to Newcastle City - Easy to find - just off the A1 bypass - Plenty of parking - Restaurant was spacious and food was good both at breakfast and evening dinner. - Room typical Premier Inn - top floor best. Cons Not much but - very weak showers on top floor - Windows had double glazing to keep road noise down. - limited TV channels - another car park menaced by a management company - sure it is free and easy enough to sort but use of ANPR is always a retrograde step. - quite isolated unless you get the car out - not much to walk to around the Hotel.

Excellent service, clean room, very good breakfast. Very friendly staff. Good parking. Road noise actually fairly minimal.

Stayed here while visiting the local hospital, which was around a 15-minute drive away. The room was clean and located at the back of the hotel, so we barely heard any road noise. Check-in was smooth, and the staff were friendly and helpful. The only downside was some strange noise during the night—it sounded like someone running around on the roof. We were on the top floor, so not sure what it was, but it did go on for a while and made it a bit hard to sleep. Restaurant on site was good value for money, really friend staff and good food. Overall, a convenient and comfortable stay for what we needed.

Lets be clear. I like Premier Inn as a brand, particularly the hotels near Gatwick. So it saddens me to write this First, I'll tell you what I liked. The staff, mainly helpful and friendly. The FREE PARKING Reception area, clean and light with iced water dispensers, and glasses for thirsty travellers The bathroom was GLEAMING The supplied air conditioning FAN was a nice addition and kept the room cool Now the bad: When we pulled in, had I not known this place, I'd have turned round and gone elsewhere. I guess there was an event the previous night as the area in front of the hotel was a MESS, litter, rubbish, and other no-noes. The lobby before reception was messy. I think a new advert unit was being installed as there was plaster dust and detritus littering the area. This was all tidied up by the time we left our room the following day, and stayed tidy for our week's stay However, it was a hot day, hubby was shattered after the drive, and he just wanted a shower to recover. Receptionist made sure that our room was ready in ten minutes. It is an accessible room as I have mobility issues. Nice low bed, easy for me to get into. Bathroom has loads of grab rails. Unfortunately, the lower level bath was no good for me to use. The bath surface was SLIPPERY Additionally, I should surely not expect to ask TWICE for the toilet paper receptacle to be replenished There were no glasses or tumblers in the bathroom. The cups supplied for tea/ coffee are glass. Tea just doesn't taste good out of them. When the room was serviced, the tea and milk were not replenished. Further, the 'easy' chair HAD SEEN BETTER days, the only way to make it comfortable was to use a pillow on the seat The Wifi. Is a joke. The standard free wifi is pretty rubbish, but you can ?upgrade? to Ultimate Wifi, which is NOT SECURE, and DROPS OUT regularly. £5 for 24 hours, when you get maybe 3 hours of SLO MO service We had food in the restaurant a couple of times. Service was good but the food only average I guess it's just head office cuts responsible for most of this, but I may not be back