Newcastle (Metro Centre) hotel

Lets be clear. I like Premier Inn as a brand, particularly the hotels near Gatwick. So it saddens me to write this First, I'll tell you what I liked. The staff, mainly helpful and friendly. The FREE PARKING Reception area, clean and light with iced water dispensers, and glasses for thirsty travellers The bathroom was GLEAMING The supplied air conditioning FAN was a nice addition and kept the room cool Now the bad: When we pulled in, had I not known this place, I'd have turned round and gone elsewhere. I guess there was an event the previous night as the area in front of the hotel was a MESS, litter, rubbish, and other no-noes. The lobby before reception was messy. I think a new advert unit was being installed as there was plaster dust and detritus littering the area. This was all tidied up by the time we left our room the following day, and stayed tidy for our week's stay However, it was a hot day, hubby was shattered after the drive, and he just wanted a shower to recover. Receptionist made sure that our room was ready in ten minutes. It is an accessible room as I have mobility issues. Nice low bed, easy for me to get into. Bathroom has loads of grab rails. Unfortunately, the lower level bath was no good for me to use. The bath surface was SLIPPERY Additionally, I should surely not expect to ask TWICE for the toilet paper receptacle to be replenished There were no glasses or tumblers in the bathroom. The cups supplied for tea/ coffee are glass. Tea just doesn't taste good out of them. When the room was serviced, the tea and milk were not replenished. Further, the 'easy' chair HAD SEEN BETTER days, the only way to make it comfortable was to use a pillow on the seat The Wifi. Is a joke. The standard free wifi is pretty rubbish, but you can ?upgrade? to Ultimate Wifi, which is NOT SECURE, and DROPS OUT regularly. £5 for 24 hours, when you get maybe 3 hours of SLO MO service We had food in the restaurant a couple of times. Service was good but the food only average I guess it's just head office cuts responsible for most of this, but I may not be back

Stayed here for 3 nights long weekend exploring the North East of England. Hotel is on outskirts (1.5 miles away) of the Metrocentre shopping complex - but there's no real public transport (not even a bus that drops nearby) between the Premier Inn and the shopping centre. So every day had to drive to the Metrocentre, park car and use the train to go into Newcastle. From there you can get tain and/or Metro to other areas nearby Tyneside. Plenty of secure parking onsite and near gas/petrol station just 50m away. Hotel is neglected and tired/dated. Arrived to park car in the morning prior to returning later to check in (use the display inside reception to register your car otherwise an unpleasant and hefty fine will be issued). Upon arrival at reception, the entrance was strewn with litter, dirt and apparently unvacuumed. Just - why? All it would take would be a quick tidy up to make this look presentable and to give a better first impression. Room - good, spacious, clean. On first floor so i used the lift near reception to carry up bags. Be aware that the room above has extremely creaky floorboards. People walking in room above causing huge thudding and noisy activity (not their fault that the flooring is poor). Stopped at bedtime so not a major issue. Wifi - didnt use Premier Inn one - brought my own router and unlimited data card - good signal for Three 4G network from my room Food - breakfast Monday to Saturday is cooked to order and very hot, tasty and fresh. Enjoyed my breakfasts immensely. Sunday was buffet style so expect congealed beans and overbaked eggs. Staff pleasant and welcoming though, so i was quite happy with food. Did not eat there in evenings (bought snacks and salads from nearby Lidl/Aldi). Whilst in Newcastle, I visited Whitley Bay, Tynemouth (both beautiful seaside towns), then Durham for the day (another beautiful university city) and wandered Newcastle with a few good beers thrown in during the daytime. The Premier Inn MetroCentre hotel is set outside of any main area and you'll have to drive/uber to get to the Metrocentre (which does have huge choice of restaurants of all cuisines). Would book nearer to city centre next time.

The quality of the bedroom was poor. The pillows were not clean they were stained and there was only one pillow case for two pillows. The sheet was also ripped. There were bad stains on the chair. The shower was pathetic very low pressure it just dribbled, unable to wash hair in shower. Bathroom was grimy, sink was grim. Can literally hear everything from the other rooms and had to complain about the people above during the night stomping and running around. Breakfast was overpriced and the quality was poor. Bacon mainly fat not crispy, sausage was burnt with little flavour. Best bit was hash brown. The continental breakfast was equally poor, poor selection poor quality products. Coffee out of the machine was nice. Overall this place is ok for staying close to the metro centre but would seriously avoid having the breakfast and a prolonged stay. It really is the low low budget end of the hotel chain. I was really disappointed and it's in serious need of a refurb. The staff were nice

Stayed here for a few nights, location is good just off the A1 and not far from MetroCentre. Room was good value for the price paid, clean and comfortable and the staff were friendly and accommodating. Spoke to the manager and he was really friendly and helpful, we would definitely go back

The premier inn business card, for the second consecutive stay, hadn’t authorised even though this was diligently processed after the first instance/issue. On getting to reception and explaining we had followed all instructions, the receptionist - who lacked any empathy or understanding to the situation simply said ‘well you obviously didn’t authorise it’. So there is clearly an issue with our business card if we’re following all instructions correctly, and clearly the reception staff could do with learning some customer service. We will happily take our business elsewhere.