Newcastle (Metro Centre) hotel

Explore Gateshead and shop til you drop at intu Metrocentre, Europe's largest shopping centre

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TripAdvisor Traveller rating:

833 reviews

Travelers Choice

Guest Rating:

4.5

Based on 1,007 surveys

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Derwent Haugh Road, Swalwell, Gateshead NE16 3BL

Sat Nav Directions: NE16 3BJ What 3 Words: ///landed.chill.wide

Directions: Take A1/A694 intersection. The hotel is situated on Derwent Haugh Road, 1 mile north of Metro Centre, just off the A695. Walking to or from the hotel is not advised due to the road layout.

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Transport and local information: Newcastle Airport 5 miles
Metro Centre Train Station 5 miles
Metro Centre Shopping 5 miles
Newcastle Train Station 5 miles

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{833 | number:0}} reviews

24 Oct 2020

burnetts8

Prestonpans, United Kingdom

Trip Type: Family

"Shopping trip"

Stayed at the premier inn in Gateshead absolutely fantastic staff and so helpful even in this time of COVID highly recommend this place and the staff couldn’t do enough ,only downfall was the hotel WiFi that absolutely sucked

4 Oct 2020

Julia C

Trip Type: Family

"Great hotel"

Rooms are everything you expect at a premier inn. Comfy beds, tea and coffee, tv and cosy towels. Temperature was fine. Staff were great and precautions in place. Felt safe and enjoyed the hotel. Room was clean and was happy that all possible had been done to keep staff and guests safe

17 Sep 2020

neatb121

Norwich, United Kingdom

Trip Type:

"Usual premier inn"

Usual premier inn style hotel. Affordable, functional, comfortable. Good onsite parking, not on metro centre so you still need to drive or travel to the metro centre, not a problem for us as we had our car with us. All room services good, comfortable bed, shower was okay. No air conditioning (this is clearly stated in booking information) we found temperature in room good without AC. Brewers Fayre restaurant attached but we could not get in on evening arrival as all Pre booked only and due to Covid early closing too. Found food at local nearby Aldi and Asda 😀

2 Sep 2020

Margaret F

Aberdeen, United Kingdom

Trip Type:

"Disappointing"

Whilst the hotel is clean enough and the Covid protocols adequate, I was really peeved at not being able to use the wifi, even after paying for an upgrade. The Helpline blamed the latest Windows update. I tried uninstalling said update- no change. Wouldnt work on my phone either, allegedly because Huwaei use similar software. I raised the subject at reception and was told it was Premier Inn wide. We were there for TWO WEEKS. Good customer service suggests an alternative should have been offered. And dont bother with breakfast next door. It is expensive and not that good. As with the rest of the food in the restaurant

1 Sep 2020

2016holidaymaker2016

Hawick, United Kingdom

Trip Type: Family

"Average, don’t go next door for the breakfast "

Simple hotel, we needed somewhere close to the Metro Centre for the night which we knew when we booked, good price. The hotel was clean and tidy. I found the majority of the staff to be friendly. Particularly the Receptionist I spoke to around 6am he was really friendly and had a good sense of humour. The receptionist who was on Reception the morning of our departure was pretty rude she didn’t acknowledge us once. I said hi to her at one point to which she didn’t even reply. Found it strange that guests are required to wear a mask in public areas of the hotel but the hotel staff don’t. The Brewers Fayre next door was awful, we booked for 10am and they’d ran out of a few things, no croissants, mushrooms, hash browns and what we where brought was dried out and not what we ordered. The beans had no sauce they where that old. I can’t comment on the temperature as we didn’t hang around to eat it. We where not informed of the unavailable items until they brought us half empty plates. Certainly not an unlimited breakfast!! Maybe Premier Inn should test/check the food it’s advertising to it’s guests.

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Hotel description Get closer to big brands, top entertainment and fabulous food at the Premier Inn Hotel Newcastle (Metro Centre). Just a short drive from the UK's largest shopping and leisure centre. You'll also have all the business and cultural attractions of Newcastle within driving distance. But it's not just about the bright lights and big city. You can also discover the peace and quiet of the Derwent Valley at National Trust haven Gibside or Derwent Walk Country Park. Then, after a day of indulgence or escape, return to our spacious rooms, Brewers Fayre restaurant and extra-comfy kingsize Hypnos beds.

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