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Newcastle (Metro Centre) hotel

Explore Gateshead and shop til you drop at intu Metrocentre, Europe's largest shopping centre

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TripAdvisor Traveller rating:

773 reviews

Certificate of Excellence

Guest Rating:

4.5

Based on 1,007 surveys

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Derwent Haugh Road, Swalwell, Gateshead NE16 3BL

Sat Nav Directions: NE16 3BJ

Directions: Take A1/A694 intersection. The hotel is situated on Derwent Haugh Road, 1 mile north of Metro Centre, just off the A695. Walking to or from the hotel is not advised due to the road layout.

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Transport and local information: Newcastle Airport 5 miles
Metro Centre Train Station 5 miles
Metro Centre Shopping 5 miles
Newcastle Train Station 5 miles

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Hotel Parking: Free on-site parking is available at this hotel.

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1-5 of {{773 | number:0}} reviews

11 Aug 2019

gemz468

Trip Type: Family

"Overnight stay with family."

Overall our stay was really good, only downside was the room being very warm overnight although a fan was provided. Unfortunately we left a small toy that we've had for a long time. Thankfully the cleaner noticed this and we were able to return to collect.

10 Aug 2019

Paul-colette1234

Little Sutton, United Kingdom

Trip Type: Couples

"Good stop off place for Newcastle and the Port of Tyne."

Used a couple of times, staff very helpful and friendly. Restaurant next door is very good for a one / two night stay. Hotel has lift,. However can become hot in the rooms. A fan is provided. Good for local Metro shopping.

28 Jul 2019

69Ted

Shenzhen, China

Trip Type: Family

"Will avoid in future"

I've stayed in many different Premier Inns all over the country on my trips back to the UK over more than a decade. Most have been good, some more than just good, and in all that time this is the first I would refuse to consider using again. Some of this is due to the hotel itself, some of it due to factors outside its control. A number of previous reviewers referred to the tired state of the rooms. Mostly these comments date from 3 or more years ago and it seems there has been upgrading done since then. But those criticisms are still valid IMO and the upgrades somewhat superficial. Even before reaching our room I was struck by the stale smell - a kind of mixture of damp and lingering used bedroom odour - in the corridor. The room itself smelt similarly unpleasant and the bathroom reeked of damp. Unlike other Premier Inns and rival hotels we used on this summer trip, there was no fan provided in the room and there were a few other issues with the room that, although minor on their own, added up to a shabbier overall picture than I'd ever expected of a Premier Inn - toilet seat was loose, tv remote had the back missing and the beds weren't actually ready when we checked in mid afternoon. Additionally, the bathroom fan, also mentioned by previous reviewers, was quite annoying - it kicked in instantly upon switching on the bathroom light, was really loud and not very efficient. Probably the biggest turn off for me was the location. On paper it had looked quite appealing. Many of the Premier Inns I've used and have found good value have been out of town, in areas away from night time disturbance but often within walking distance of retail park pubs, restaurants and supermarkets. I was aware that this hotel was merely near the Metro Centre and the other retail and restaurant options around the Centre and not actually attached to it. But, like anyone looking at a map of the area, I'd assumed these were all well accessible on foot. Not so at all. Basically, the Metro Centre, the nearby Asda etc are a short drive away and they may be reachable if you grow some wings, but on foot absolutely no way. The hotel is hemmed in by dual carriageways and large busy roundabouts (no pavements or crossings) which are simply not safe for pedestrians. On top of that, the hotel premises are fenced and hedged off from the roads you'd need to access so it'd be a lengthy detour on foot even for those willing to dice with death walking somewhere. In short, on foot you've got the Brewer's Fayre pub next door and that's it. As I've mentioned in other reviews, I'm not overly sensitive to traffic noise and I generally find in hotels like this one near a major motorway or dual carriageway the outside traffic diminishes at night and my sleep isn't disturbed. Indeed, here too I didn't find regular traffic noise a problem. However.. .. somewhere nearby (probably the industrial estate across the field at the back of the hotel) is a road used as a night time boy racer wheelspin circuit. I was kept awake for much of a Saturday night by constant engine revving, tyre burning etc of these idiots messing about. I have nothing bad to say about the staff here. My limited interactions with them were friendly and polite. Unfortunately though I think there's so much wrong with this place that even the best staff could do little to make better.

19 Jul 2019

Lindsay D

Trip Type: Family

"Great place for an overnight stop"

Stayed here for 1 night with family to break up a long journey. Room was spotless well decorated and check in was stress free. Only slight downside was room very warm but a fan was provided. Will def use the hotel again its so handy for metro centre.

19 Jul 2019

Andy3004

Scotland

Trip Type: Family

"Poor sleep due to sweltering rooms"

We stayed here for one night and on checking in saw the sign at reception saying that since there was no air-conditioning in rooms, fans had been placed in rooms. This should have rang alarm bells for us. The outside temperature was 21 degrees which is a pleasant summer's day temperature but the room temperature was never below 26.5 with window open and fan going full belt. It was most uncomfortable. In the middle of the night in an attempt to cool down I tried to put a cold water-soaked towel over me. The cold water from the tap was a mere trickle. Water pressure for shower in morning was also low. When I informed reception staff in morning about our uncomfortable night, they were apologetic and handed me a card with details of passing on feedback. I assume we weren't only ones to have a bad night! We have stayed in many Premier Inns over the years and always slept well so this was unusual. The location is handy for the Metro Centre but the rooms are a little tired.

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Hotel description Get closer to big brands, top entertainment and fabulous food at the Premier Inn Hotel Newcastle (Metro Centre). Just a short drive from the UK's largest shopping and leisure centre. You'll also have all the business and cultural attractions of Newcastle within driving distance. But it's not just about the bright lights and big city. You can also discover the peace and quiet of the Derwent Valley at National Trust haven Gibside or Derwent Walk Country Park. Then, after a day of indulgence or escape, return to our spacious rooms, Brewers Fayre restaurant and extra-comfy kingsize Hypnos beds.

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Newcastle (Metro Centre) hotel

Explore Gateshead and shop til you drop at intu Metrocentre, Europe's largest shopping centre

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