Ashington hotel

It breaks my heart to have to leave this review as we usually love it here. Upside - Amazing staff, comfy beds, location is beautiful with a lake full of swans, geese and ducks out front. Also you usually have all the amenities of the pub/restaurant attached for breakfast, drinks and meals during your stay. Downside - not sure where to start. If you are planning a trip here please bear in mind that they are closing the Cookhouse pub but instead of ensuring that it is done in a proper manner they have decided to allow it to "run into the ground" according to people we talked with. Six members of staff short, included a chef, so food was slow and not good. Staff were stressed and overworked, we felt really sorry for them as they were doing their best in impossible circumstances. During our stay there was also a burst pipe which meant that the entire place, bar and all, was closed for the duration of our short stay. Bear in mind this place is out of the way and the nearest place to eat is a drive to Ashington. We hadn't come by car so it meant we had to get taxis and live on take aways while there with no access to the bar for food or drinks. Also, upon arrival, we were told we would need to pay an extra £15 for an "early check in" even though we were only one hour early and our room was already prepared. We had to change for a funeral so we had no choice but had we refused they would have made us sit in the reception for an hour while our room lay empty and ready for us just for the sake of us not paying up extra. I have travelled a lot and never had this before in a hotel, usually if the room is ready they are happy for you to enter early, it's called good customer service. There will be small print somewhere but we felt cheated. We did explain we were there for a family funeral but it made no difference. We paid our £15 but I will be writing to head office to request at least a partial refund to our hotel fee including the extra cost of having to get taxis everywhere just to get an evening meal or breakfast. This used to be a place where we could base ourselves safe in the knowledge that it had all the amenities we need. Although the burst pipe was unforeseeable the news that the restaurant/pub is closing is nowhere anywhere on their website. It was not mentioned when we booked and they were still advertising food and drinks as part of the amenities while the place was totally shut. It apparently closes for good in September so if you are booking bear that in mind or you may end up eating cold McDonalds on your bed like we did. We understand that the Cookhouse is technically separate from the hotel itself but it is physically attached and advertised on their website as part of the amenities in the hotel itself. I don't know if they plan to replace it with a new establishment. Terrible way to treat your staff and customers. Misleading information on the website. Check before you go. So sad that we may not be able to stay there again due to these issues. The staff in the bar/restaurant, we salute you! You went above and beyond in difficult circumstances and deserve much, much better from an employer.

My partner and I stayed at the Premier Inn Ashington for two nights at the end of the first week in August. First of all we had no problem with sleeping. The bed was excellent and met the usual high standards of the hotel group. We did however find it strange that in a two bedroom occupancy there was only one hand towel provided. We had found this to be the case in other Premier Inns. The TV in the room worked but gave no listing of the channels so that you had to scroll each individual channel to find what was on. When we arrived at the hotel we were greeted by the receptionist who took payment for breakfast during our stay. He didn't tell us there was a meal deal if you had an evening meal. We only found out about this the second night when we had a meal and consequently didn't get this benefit. On the Sunday morning of our stay there was a fire alarm at 5 pm. Whereas I cannot fault the efficiency of the stsff to check everyone was present I was surprised there was no mention /explanation of the event at breakfast later or an apology for the inconvenience caused, particularly to families of young children who shivered for over an hour in the car park. The alarm obviously hadn't been caused by a fire! I have always praised the excellence of Premier Inns having stayed in a good few over the years. However I am starting to see the format getting a little tired and probably due for an overhaul.

Called in here again for an evening meal in the restaurant. It is not far from where we live and we eat out in different places weekly and keep coming back here as the food is really good and such good value for money. The service is prompt and our waiter, Rhys, was very pleasant and efficient when serving us. The smothered chicken is our favourite meal here but to be honest there is nothing on the menu that is not to like. The Dairy Milk ice cream sundae is delicious.

We had a fantastic stay at the Premier Inn Ashington and would highly recommend it. From check-in to check-out, every member of staff was friendly, professional and always willing to help. A special thank you to Janice, who went above and beyond during check-in to assist us with our booking. Her kindness, efficiency and warm welcome made a wonderful first impression and set the tone for the rest of our stay. Our room was spotless, comfortable and equipped with everything we needed for a relaxing break. The bed was especially comfortable, ensuring we enjoyed an excellent night's sleep. The hotel is beautifully situated within Queen Elizabeth II Country Park, offering easy access to local attractions, shops and scenic surroundings. We also enjoyed dining at the pub next door, where both the breakfast and dinner menus offered a great variety of fresh and delicious options. The atmosphere throughout the hotel was warm, welcoming and relaxing. A huge thank you to Madaline N, Sian, Chloe, Laura, Grace, Jess, Amanda, Jenni & Ruby, as well as the rest of the team, for making our stay so enjoyable. Their exceptional customer service, cheerful smiles and attention to detail truly made a difference and helped create a memorable experience. We look forward to returning in the near future. Every pound spent was worth it, and we would not hesitate to recommend this hotel to others. Carl & Sharon

Room was clean but a bit dated, reminded me of a travelodge rather than a premier inn. All the staff from reception to the restaurant were great and helpful. Food in the restaurant was good and the portion sizes were good, breakfast was a buffet so you could have as much or as little as you wanted.