Harrogate Town Centre hotel

Very poor Premier Inn. This is the worst premier inn we have stayed in. The staff were friendly and helpful enough, but mould in the bathroom, very poor room cleaning and the whole hotel in need of a good clean and refurbished, come on Premier Inn you can do better than this.

Family Room. Large amount of black mould in bathroom. Did find a staff member who offered to use chemicals, declined as staying in the room with kids. So he wiped and had to scrub the paint off to remove it. 1 bed had no duvet due to short supply according to staff, had to make a complaint just to get a duvet for a child. Absolutely crazy! Staff member kept calling me by another name until corrected, blamed only seeing part of it on the computer. Called out a female name in a lobby full of guests (im male). Funny and the finest example of the poorest service yet! If you want a drink at the bar, you need to walk around the hotel to find a staff member. This occurred twice in a day. Lift from car park is out of order. All you can eat breakfast had no pasties and the bread had run out apart from a slice of something stale. Milk had run dry too so no cereal for us. So its 'not anything you can eat' from £8.99. Great for the diet. Family Room booked for 4 people, yet only 2 glasses in the room. No staff could be found to ask for more (looked everywhere at the time so had to help ourselves to 2 more cups at the bar). Rooms dirty with dust in corners and door frames. Lift from car park does not work. Broken glass around the entrance. Not great for kids. Hand soap empty in the bathroom had to use the shower gel. Staff blaming a lack of a refit for many woes. Staff asked me to give them my email and they would give me details on what to do. I emailed that staff member, no support or reply. This hotel is brand damaging and a health hazard.

Looks ok from the outside, tired, dirty and scruffy on the inside. Staff we dealt with (with the exception of one chap in the evening) were indifferent bordering on rude. We were told that check in might actually be after 3.00pm which is pretty inconvenient. I had a premier plus room. Whilst the bed was fine, the room was scruffy with peeling laminate on the desk and mould in the bathroom. In my mum's room, paint was peeling and the safety handle in the bath was hanging down. The carpet in the public areas was filthy and there was rubbish just outside the front glass visible from reception. This is the first time that l have been truly disappointed with a Premier Inn. I don't expect luxury but I do expect a clean and welcoming environment. Next time we will find somewhere else to stay. This place needs a complete overhaul.

Definitely not worth £97 that it cost for 1 night!!!! Room was dirty, lights didn’t work - complained to reception but nothing done. Bathroom was filthy, still had toothpaste in the sink, no toilet roll. Ceiling has mould and water marks all over it, skirting all coming away. No fridge in room even though it’s advertised. Reception were short staffed, didn’t know what they were doing. 3 pillows for 2 beds, got told they didn’t have spare! Very disappointed and wouldn’t stay here again!!!

Noisy electric problem in room. Kept banging every 30 mins all night. No hairdryer in room No spare pillows. Breakfast was a total chaotic disaster. Basically we didn't have any. Uncleared tables no cups no cutlery and no food at 9.30. Promised refund but didn't get one as yet. No staff Seems very run down and nobody seemed to care.