Cleethorpes hotel

A superb nights stay. Ally Crane was the best duty manager I’ve seen in many years of staying at Premier Inn. She went above and beyond to make sure my stay was good

Lack of staff. Only one person to look after reception and check in. So had to wait for her return to check in. Only one towel between 2 people. Has to wait at reception to be able to ask for another one. Food at breakfast good but again lack of staff. One person having to do it all. No bowls, yoghurt and fruit almost gone, no croissants, no teaspoons, no small plates, no bacon, only a couple of fried eggs and took last 2 mugs. Issues were over 2 nights stay. Ordered porridge but had to ask again as think she forgot. Saw some people come in without registering as staff member had gone to get my porridge. Dont blame the staff. They are obviously doing their best and with a smile. Do wonder what its like when they are really busy. Blame management for lack of staff to keep on top of things. Also way too hot in room. Need to be able to put air conditioning below 19 degrees. Won't be visiting this one again.

First impressions aren't great to be honest. The place looks a little tired, could do with a touch-up of external paint. Very small reception area, and even though we arrived at 6pm the reception was very busy and queuing at the door. We were met by a lovely lady who booked us in quickly. We were allocated a room on the 3rd floor and proceeded to take our bags to the room. I immediately noticed that we were in a room with an adjoining room - there were only two of us so this was not required. Although the door was locked, I could still hear the TV next door and could see feet underneath. Privacy was therefore zero. I went back downstairs and complained and was told we could move....so why not put us in a suitable room in the first place? If a standard double was available, why not just allocate us one? This is where frustrations grew, as they then wouldn't allow me the new room key to do a straightforward move, we were expected to bring all our bags back downstairs to reception to check in again. Thankfully were not elderly and could carry our bags, but still, it was an inconvenience. Do not allocate people adjoining rooms if they do not ask for one. Simple. Our new room was clean, although we had to carry up our towels in additional to our bags. The adjoining bar area is a little sad, with only one lovely young lady manning the bar. This was a Friday night and incredibly busy, shame on Premier Inn for expecting her to run it alone. Cocktails were on offer, but there was no way she could make these given how busy the bar was, so everyone had to settle for a standard drink. Based on this, we only stayed for one drink. We wanted to go for a drink the next day (Saturday afternoon), but the bar was shut. Overall we had an ok stay but would we return? No. The location is too far out from the centre of Cleethorpes (although there is a bus stop outside), the place looks untidy, room allocation is poor and the bar operates at a slow pace.

Leah is truly an asset to your hotel! We stayed for 2 nights for a local family wedding and could not fault Leah’s hard work and dedication across our trip. Nothing was ever too much for her even though it was busy and felt understaffed, thank you Leah. I hope management notice this and give her the praise she deserves :)

A brilliant stay at the Cleethorpes Premier Hotel - the weather of course helped which was brilliantly sunny and warm which made our 2 x day stay very enjoyable The receptionist was brilliant and could not do enough to help us - having a disabled husband with arthritis and eating allergies my self makes overnight stays challenging- so we were very impressed with the friendliness and helpful staff The room was very accessible with plenty of room for moving around - comfortable bed if a bit low Clean and tidy and fairly quiet Excellent service