Cleethorpes hotel

First impressions aren't great to be honest. The place looks a little tired, could do with a touch-up of external paint. Very small reception area, and even though we arrived at 6pm the reception was very busy and queuing at the door. We were met by a lovely lady who booked us in quickly. We were allocated a room on the 3rd floor and proceeded to take our bags to the room. I immediately noticed that we were in a room with an adjoining room - there were only two of us so this was not required. Although the door was locked, I could still hear the TV next door and could see feet underneath. Privacy was therefore zero. I went back downstairs and complained and was told we could move....so why not put us in a suitable room in the first place? If a standard double was available, why not just allocate us one? This is where frustrations grew, as they then wouldn't allow me the new room key to do a straightforward move, we were expected to bring all our bags back downstairs to reception to check in again. Thankfully were not elderly and could carry our bags, but still, it was an inconvenience. Do not allocate people adjoining rooms if they do not ask for one. Simple. Our new room was clean, although we had to carry up our towels in additional to our bags. The adjoining bar area is a little sad, with only one lovely young lady manning the bar. This was a Friday night and incredibly busy, shame on Premier Inn for expecting her to run it alone. Cocktails were on offer, but there was no way she could make these given how busy the bar was, so everyone had to settle for a standard drink. Based on this, we only stayed for one drink. We wanted to go for a drink the next day (Saturday afternoon), but the bar was shut. Overall we had an ok stay but would we return? No. The location is too far out from the centre of Cleethorpes (although there is a bus stop outside), the place looks untidy, room allocation is poor and the bar operates at a slow pace.

Leah is truly an asset to your hotel! We stayed for 2 nights for a local family wedding and could not fault Leah’s hard work and dedication across our trip. Nothing was ever too much for her even though it was busy and felt understaffed, thank you Leah. I hope management notice this and give her the praise she deserves :)

A brilliant stay at the Cleethorpes Premier Hotel - the weather of course helped which was brilliantly sunny and warm which made our 2 x day stay very enjoyable The receptionist was brilliant and could not do enough to help us - having a disabled husband with arthritis and eating allergies my self makes overnight stays challenging- so we were very impressed with the friendliness and helpful staff The room was very accessible with plenty of room for moving around - comfortable bed if a bit low Clean and tidy and fairly quiet Excellent service

Leah in the restaurant/bar part of the hotel is an absolute gem! She is coping with an incredible amount of work and still manages to lift spirits and make the stay really special. You can tell that she cares deeply and goes above and beyond everyone else, when really, she shouldn’t. I was so surprised to see that she was on her own in the bar the entire evening and then would be back in the morning for breakfast times. And without even complaining, she stands out with her incredible personality and top tier service. Despite doing the whole thing pretty much by herself, it feels like you’ve got 10 people waiting hand on foot for you. She is a level above the rest and deserves all the praise. If it wasn’t for her faultless attitude and service - this review could be very different and be focused more on the amount premier inn force their staff to deal with. Not that Leah would even complain about it - when most would. She just gets on with it. I hope the premier inn take notice of this and acknowledge the difference she is making. She is a truly wonderful person. Thank you very much Leah.

Great service from staff. Friendly on reception and Leah in the bar was amazing, so friendly and chatty and helpful. Only niggle was the heating in the room didn’t seem to work