Leicester City Centre hotel

The only reason this was rated good is because of Jason and Nadine. They both interacted with our group and made us feel very welcome. These guys should be given something by the management to say well done as they made our stay fun and was a credit to the brand!!! As to the hotel its needs a lot of attention - the pipes make a very loud racket if to many people run their water at the same time otherwise every time you turn the water on it's like someone sighing, the furniture is old and tatty. The food is very limited and comes ready made just to be microwaved when ordered. The breakfast is a buffet so they can't really get that wrong. Car park is £10 a day plus extra if you want a receipt, it's nice to have one but the price is to high and it is very tight getting round if you have a large car, as some of us have found out to our cost. Across the road is the train station car park which is £15 a day. Even the people who we were there to see said they would not go to the area where the hotel was, people asking for money, not a safe feeling walking down Granby St. People we interacted with were so kind and lovely it's a shame

I was excited to be staying at the apparently upgraded and redecorated rooms at the premier inn near the train station, but to my huge disappointment, nothing seemed to have been done. The first room I had, had not been touched at all, bearing in mind they had meant to have upgraded all rooms 3 years ago, as advertised on their website, so I asked to be moved to another room, yet again disappointed as it was old decoration, and not that clean. One of the managers who greeted me the first time seemed grumpy, but then when I checked in, the other team members seemed really nice, and it is now self check in! The lifts are the same, some old carpet near lift two hasn't changed, still very worn. I went for breakfast the next day and it was cold, yet it seemed fresh, not good value for £10.99, yeah it's all you can eat, but no thanks. All in all very disappointed, I will not be staying again.

this hotel has gone downhill ,never again ,check-in staff member was unpleasant ,had a definite attitude problem ,no smile or friendly chat )(he had a anchor earing ) ,he needs retraining .!

Premier Inn Review Faulty Towers Reborn We had a wonderful stay at the city centre Premier Inn, in Leicester. Whilst this is obviously a 3 star level hotel, with the smell and decor feeling a bit dated, we had a great experience. The location is superb. Right next to the train station and across the road from the venue we were attending the following day. The staff were outstanding, but seemed very stretched. I noticed on the first night, the same friendly and efficient lady was our waitress, bar staff, receptionist and even made our dessert. Dinner was wetherspoon standard, but the breakfast was much better at cruiseship standard. I've never seen a cup warmer before, even at 5* establishments. Premier Inn must also be congratulated for the excellent meal deals and kids eat free. My kids ate free for both breakfast and dinner. So having our two kids with us cost the same as if we just came as a couple. And its not as if the adult price was inflated. It only cost us £26 each for dinner and unlimited breakfast. Also to my utter amazement, my dinner Included a glass of wine (or one alcoholic drink) - outstanding. Having private conversations with staff during our stay, it  was clear that their excellent performance was largely due to their personal pride in their work, rather than any particular training given by the company. Premier inn have to ask themselves wether this stretching of staff is sustainable long term. But you're going to get 5 stars any first your excellent staff and your outstanding meal deal.

Appalling experience from the check-in to check-out. Dirty room. Awful breakfast. Noisy and extremely uncomfortable bed. Open the curtains to see a CCTV camera looking directly into your room. Staff unresponsive and not willing to act upon complaint. the 2 lifts at the hotel are atrocious. I waited 20 minutes for a lift to become available to access the car park on level -2. I always say never again, but am always swayed due to the location and close proximity to Mattioli Woods rugby ground. However, after this experience, I will never stay at this Hotel again.