Leicester City Centre hotel

Very disappointing experience at Leicester Premier Inn I booked two family rooms for two families more than a month in advance and specifically requested that they be close together, as I have done at other Premier Inn hotels without any issues. A few weeks before our stay, I also called to add another night. When we arrived shortly after 3pm on 12 August 2026, we were given rooms 504 and 510, which were far apart. I reminded the receptionist that I had specifically requested rooms close together. She apologised for the mix-up and offered to change room 504 to room 509 on 13 August, close to room 510, and said they would add an extra bed to room 509 to make the arrangement work. I accepted, although this meant we had to spend the first night in rooms far apart. The receptionist left a written note for the next shift confirming the arrangement. On the morning of 13 August, the receptionist on duty was extremely rude and refused to honour the arrangement. She did not even read her colleague’s written note until I insisted. She then specifically told me that the Leicester Premier Inn does not have any two family rooms close together anywhere within the entire building. I find this unbelievable and completely contrary to what I know from my previous Premier Inn experiences, as well as what her colleague had told me the previous day. She also said they could not add the extra bed to room 509, despite her colleague having specifically offered this arrangement the day before. To make matters worse, the toilet in room 510 was not working. When maintenance came to fix it, the staff member opened our occupied room with a key card without knocking. When we questioned him, he said we should have locked the door if we did not want anyone to enter. I find this completely unacceptable. This experience was extremely disappointing—not simply because of the room allocation, but because of the contradictory information, failure to honour an arrangement, rude customer service, faulty facilities and lack of basic courtesy when entering an occupied room. I would strongly advise others to consider alternative accommodation nearby. Unless management provides a proper explanation and apology, I will not stay at Leicester Premier Inn again and cannot recommend it.

The hotel is in a great location and seemed very clean. Paula was also fantastic at breakfast on the morning we checked out. The hotel is a few minutes walk from the train station and a 10minute walk into the centre of Leicester where you'll find the shopping centres. ​However, our stay had a few issues. We booked a Premier Plus room for two nights, which includes a rainfall shower, coffee machine, and a fridge. When we arrived early to pay for parking, the receptionist didn't greet us. When we checked in via the screens after 3:00 PM, the only thing staff said to us was an instruction about the card machine, no hello or do you need any help. ​In our room (816), the air conditioning hardly worked, making it very uncomfortable. The window only opened a tiny bit and wouldn't stay propped open. I only managed to sleep because I had brought my own USB fan. Thank goodness it wasn't a heatwave! ​On top of that, the rainfall shower leaked over the top of the head, and one of the coffee pods didn't match the list on the leaflet, so we had no idea what it was. The shower would also screech at times when being used making it an unpleasant experience. We were on floor 8 and generally it was quiet, except one night someone coming in late and their door slamming. Something that could benefit people staying in the hotel is having a large bin on each floor to be able to put takeaway rubbish into. The space by the lofts would be ideal as it's a huge area. We left the rubbish in our room by the door overnight meaning our room didn't smell too pleasant the next day. We noticed others had left the rubbish in the hallway which isn't great either. ​The hotel is in a great location close to many shops, takeaways, and restaurants. However, be aware that at peak times, you will often find people sitting outside places like Greggs asking for food or money. ​We also noticed that after about 6:00 PM, people may approach you for money, particularly if you are sitting at outdoor restaurant seating. This put us off heading out to eat in a restaurant. (To be clear, this is completely out of the hotel's control—just a helpful heads-up for future guests!)

Although from the outside, the hotel is an unassuming tower block, inside you will find spacious rooms, good service and food at about the right quality for the price you pay.

I've stayed here a couple of years in a row with a large party (this time 9 people) around this time of year. However, this time, we got stuck in the elevator for an extended period of time. They wouldn't answer the alarm, we luckily were able to message our larger group who physically went to the hotel front desk and asked for help. They weren't able to do anything so we ourselves called the fire brigade who then opened the door. The staff at the hotel did not check in on us, ask if we were ok, etc. There seemed to be a real lack of concern despite being stuck in the elevator in the heat for a long time.

Toilet wouldn’t flush properly, crayon scribbled on the wall above the bed, the most awful stench in the room (my 12year old daughter wondered if someone might have died in there!) and we were bitten, I dread to think by what, in our beds overnight. Breakfast was mediocre. The best thing about that place is the staff, all lovely, friendly and helpful. My advice to them would be to find jobs in better hotels. Wouldn’t stay there again if you paid me. Praying we haven’t brought any tiny visitors home with us.